Repairs and improvements

Electrics

• total loss of electric power
• an unsafe lighting socket or electrical fitting
• total loss of lighting
• partial loss of power but only when it is a danger to health and safety, for example power loss effects essential equipment such as a stair lift or a nebuliser

Water

• total loss of water supply
• toilet not flushing (when there is no other toilet at the dwelling)
• internal leaking or burst pipes (only when the tenant cannot control the leak and there is a danger to the property and/or belongings)
• burst tanks or cylinders
• loss of water heating (between 31st October – 1st May)

Gas

• total or partial loss of gas supply

Heating

• no central heating (between 31st October – 1st May)

Blockages

• blocked or leaking foul drain or soil stack
• blocked flue to open fire or boiler
• blocked WCs
• blocked sink, bath or wash hand basin (in multi-storey blocks only)
• blocked refuse chutes in multi-storey blocks

Building

• insecure external window, door or lock
• locked out (may be chargeable)

Gale, fire, flood or explosion damage

Electrics

• partial loss of electric power

Water

• partial loss of water
• taps which cannot be turned
• leaking pipe work or waste pipes
• loss of water heating (between 30th April – 1st November)

Blockages

• blocked sink, bath or wash hand basin (except in multi-storey blocks)

Building

• rotten timber flooring or stair tread
• door intercoms not working
• extractor fans in kitchens or bathrooms (only when no window in the room is present)
• glass replacement (where security is affected)
• leaking roofs

• floorboards (small repairs)
• internal door repairs (not replacement)
• air vents / bricks
• small plastering repairs (plaster patch)