Contact us

Please make a selection below to get in touch with us.

General enquiries

For general enquiries, please call our Customer Care Line on 0300 123 3456.

Opening hours: Monday to Friday from 8:00 to 20:00 and Saturday from 9:00 to 13:00.

You can also email us at customercareline@familymosaic.co.uk or by using the form below.

Customer Care

For anything regarding your home with us like reporting repairs, paying your rent etc. please visit our Customer Care section.

Sales enquiries

If you would like to get in contact with our sales team, please use one of the contact methods provided below.

www.familymosaicsales.co.uk

Telephone:

  • Sales: 020 7089 1315
  • Resales: 020 3478 9798 / 020 7089 1206
  • Staircasing: 020 3544 9460
  • Social Homebuy: 020 3478 9838

Email:

Post:

Sales and Marketing
Family Mosaic
Albion House
20 Queen Elizabeth Street
London SE1 2RJ

Care and support enquiries

If you would like to get in contact with our Care and Support department please visit

www.fmcareandsupport.co.uk

or click here to contact them online.

Old Oak Housing enquiries

If you would like to get in contact with our subsidiary Old Oak Housing please visit

www.oldoakhousing.co.uk

or click here to contact them online.

Charlton Triangle Homes enquiries

If you would like to get in contact with our subsidiary Chalrton Triangle Homes please visit

www.charltontriangle.org.uk

or click here to contact them online.

Press enquiries

For press enquiries, please contact:

  • Yvonne Luu on 0207 089 1140
  • Joanna Birch on 0207 089 1046

You can also email us at pressoffice@familymosaic.co.uk.

Website enquiries

For website enquiries, please contact:

  • Mihalis Germanos on 020 7089 1047

You can also email us at digital.editor@familymosaic.co.uk

Insurance enquiries

If you are a third party solicitor enquiring about our insurance policy details and Portal ID:

  • For EL, our insurer is Zurich Municipal, policy number: JHA-225155-0013, Portal ID: C00108
  • For PL, our insurer is Zurich Municipal, policy number: JHA-225155-0013, Portal ID: C00108
  • Defendant only CNFs must be sent to insuranceteam@familymosaic.co.uk

Our offices

London

Albion House

Head office

Family Mosaic
Albion House
20 Queen Elizabeth Street
London SE1 2RJ

T: 020 7089 1000

Opening times: Mon-Fri, 9.00-17.30

Arcola Street

East London office

Family Mosaic
9-13 Arcola Street
London
E8 2DJ

T: 020 7089 1000

Opening times: Mon-Fri, 9.00-17.30

Essex

Essex - South (Pitsea)

Family Mosaic
Pembroke House
Northlands Pavement
Pitsea
Essex SS13 3DU

T: 01268 498 500

Opening times: Mon-Fri, 9.00-17.30

Essex - North (Colchester)

Family Mosaic
Rowan House
33 Sheepen Road
Colchester
Essex CO3 3WG

T: 01206 773 000

Opening times: Mon-Fri, 9.00-17.30

Essex - North (Braintree)

Family Mosaic
Trafalgar House
St Michaels Lane
Braintree
Essex CM7 1EY

T: 01376 538 419

Opening times: Mon-Fri, 9.00-17.30

South East & South West England

Basingstoke, North & North East Hampshire office

Family Mosaic
1st Floor
Ringway House
Bell Road
Basingstoke
RG24 8FB

T: 01256 371 200/371 197

Opening times: Mon-Fri, 9.00-17.00

Burgess Hill, West Sussex office

Family Mosaic
Prescott House
Upper St Johns Road
Burgess Hill
West Sussex
RH15 8HB

T: 01444 817 607

Opening times: Mon-Fri, 9.00-17.30

Southampton, Hampshire office

Family Mosaic
Brookside Centre
Auckland Road
Millbrook
Southampton
Hampshire
SO15 0SD

T: 02380 659 642

Opening times: Mon-Fri, 9.00-17.30

Medway, Kent office

Family Mosaic
Suite 3
Empire House
Sunderland Quay
Medway City Estate
Strood
Rochester
Kent
ME2 4HN

T: 0845 601 5471

Opening times: Mon-Fri, 9.00-17.30

St Leonards, East Sussex office

Family Mosaic
Ocean House
87 – 89 London Road
St Leonards-on-sea
East Sussex
TN37 6DH

T: 01273 468 025

Opening times: Mon-Fri, 7.00-22.00

Improving health, wealth and wellbeing through housing

Improving health, wealth and wellbeing through housing

Improving health, wealth and wellbeing through housing