All our offices will be closed from Saturday 23 December to Wednesday 27 December. They will also be closed over the New Year weekend.

Our opening hours will return to normal on Tuesday 2 January 2018.


Dates Hours
Friday 22/12/2017 9am – 5:30pm
Saturday 23/12/2017 Closed
Christmas Eve Closed
Christmas Day Closed
Boxing Day Closed
Wednesday 27/12/2017 9am – 5:30pm
Thursday 28/12/2017 9am – 5:30pm
Friday 29/12/2017 9am – 5:30pm
Saturday 30/12/2017 Closed
New Year’s Eve Closed
New Year’s Day Closed
Tuesday 02/01/2018 9am – 5:30pm

Customer Care Line opening hours and emergency contact

Customer Care Line will close on 23 December at 1pm and will open again on 27, 28 and 29 December between 9am and 5pm. It will also be open on 30 December between 9am and 1pm. It will then close over the New Year weekend until it opens as normal on Tuesday 2 January 2018.

Emergency contact

Our out-of-hours service for emergency calls, including repairs, will be open throughout. You can reach this via Customer Care Line on 0300 123 3456.