Get Involved

NEW! Successful Mums Business Start-up

When: Tuesday 9th Feb 2016, 9:00am - 5:00pm
Where: Albion House

NEW! Successful Mums Business Start-up with Jane Knight – Tue, 9th Feb

Do you have a business idea? Would you like to be your own boss? Thinking about turning a hobby into an income? The Successful Mums Business Start-up workshop will give you the key steps and tools you need to turn your business ideas into reality.

This course will cover:

▪ How to write a business plan
▪ Practical steps on how to set up a business
▪ Legal aspects of running your own business
▪ The basics of marketing your business
▪ How to use social media to engage with clients

Emergency First Aid

When: Thursday 11th Feb 2016, 9:00am - 5:00pm
Where: Albion House

Emergency First Aid with Athena – Thu, 11th Feb

This one day course is designed to give you an understanding of basic lifesaving First Aid and workplace health and safety regulations.

This course will cover:

▪ Health and Safety (First Aid) regulations
▪ Priorities of First Aid
▪ Incident Management
▪ How to deal with an unconscious person
▪ How to deal with Common Workplace Injuries (choking, bleeds, seizures, shock)
▪ How to perform resuscitation

Cup Cake Decorating

When: Friday 12th Feb 2016, 2:00pm - 5:00pm
Where: Fair Cake, 16 Highbridge Wharf, London SE10 9PS

Learn how to create beautiful cupcake decorations.

This course is free for young people aged 16-24 living in a Family Mosaic property. There is limited availability for this course so please ensure that you register quickly.

To register for this course, please email us at or contact Melissa on 07534 998 260.

Interview Techniques

When: Wednesday 17th Feb 2016, 9:00am - 5:00pm
Where: Albion House

Interview Techniques with Patricia – Wed, 17th Feb

Interview processes are used to select people for course placements, apprenticeships, voluntary work and paid employment positions. This one day course will cover various aspects of formal interview processes and take you through the preparation stage to the end stage of following up on feedback helping you to perform with confidence.

This course will cover:

▪ What is the purpose of an interview? Why is it important to perform well at interviews?
▪ Reflect on past experiences (strengths and weaknesses) – areas to work on
▪ Various interview set ups and formats
▪ Key interview questions
▪ Importance of attitude, body language, structuring answers with examples

Introduction to British Sign Language (BSL)

When: Friday 19th Feb 2016, 9:00am - 5:00pm
Where: Albion House

Introduction to British Sign Language (BSL) with Athena – Fri, 19th Feb

Over 10 million people in UK suffer from some kind of loss of hearing. This is a beneficial skill that encourages ‘inclusiveness’ and gives you an understanding of the basics of sign language.

This course will cover:

▪ BSL Finger spelling alphabet and common BSL signs supporting hearing impaired people
▪ Improved ways to communicate with people suffering from hearing impairment
▪ Information on follow on courses or advanced courses for those who want to progress onwards

NEW! ‘Power, identity, beliefs and politics’

When: Wednesday 24th Feb 2016, 9:00am - 5:00pm
Where: Albion House

NEW! ‘Power, identity, beliefs and politics’ with Sabrina – Wed, 24th Feb
What governs our political beliefs or the way we vote, the head or the heart? Explore the psychology behind politics; ideology, power types, voting behaviour, influence and propaganda.

This course will cover:
▪ Different types of ‘power’ and ideologies
▪ Identity and values
▪ Power, Persuasion, & Influence - does image really influence the way we vote? Exploring
political image of some key International political figures (past and present)
▪ Why vote?

More Training Courses >


How can I become a tenant?

Many people contact us directly to find out if they can become a tenant: please note, we don’t take any applications directly.

To become a Family Mosaic tenant, you’ll first need to contact your local council and ask to be placed on their housing list.

Waiting lists are long especially in London but your local council will be able to advise you.

How do I pay my rent?

It’s easy to pay your rent: you can pay it online, or set up a direct debit. Or by using your mobile, a swipe card, by phone or by SMS.

Remember, your rent is due in advance. If you’re having money problems, talk to us, or read the latest money saving advice from our resident adviser. If you don’t pay your rent, you could lose your home. Find out more >

How do I contact my Neighbourhood Manager?

Your first point of contact will be with our Customer Care Line on 0300 123 3456. Most of the time the person you first speak to will be able to help you and answer your queries. If they can’t they will put you in touch or arrange an appointment with someone who can.

Have you been affected by welfare & benefit changes?

You can find out more about the latest changes in welfare and benefits and how they may affect you in our Money Advice section.

What do I do about anti-social behaviour?

We take anti-social behaviour seriously. Our brochure provides information about what we consider ASB and what you can do to try and resolve the problem. If you are still unable to resolve this yourself, contact our Customer Care Line on 0300 123 3456, they will give advice about how to deal with the problem. Alternatively, you can report it using our online form.

How do I make a complaint?

If you want to report a problem and let us try to deal with it quickly and informally, please phone our Customer Care Team first on 0300 123 3456 to discuss the problem. To make a formal complaint please follow our complaints procedure.

Can I change the terms of my lease?

You can vary any terms of your lease by agreement with us. In addition, you have the right to appeal to a leasehold valuation tribunal on specific grounds, so that you can vary your lease. Find out more

Can I put up a satellite dish?

We do not allow individual satellite dishes to be put up on blocks of flats, because this often breaches planning conditions, can be unsightly and can cause damage to the building. Newer developments often have a communal dish provided, or a service provider will normally be prepared to erect a communal system if a number of leaseholders want this. If you do put up a satellite dish, you will be charged for the costs of our removing it.

How do I comment on the cleaning of communal areas?

Call us on 0300 123 2209 - or speak with the contractor directly.

How can I become involved in the management of my home?

We encourage you to set up a Residents Association within your scheme, or join an existing association. We’ve also set up a leasehold forum, so you can feedback your comments to us directly. Call us on 0300 123 2209 for further information.

How can I find out about what’s happening on my estate or scheme?

Our neighbourhood managers put all the latest information up onto your communal notice board. We’re also piloting a scheme where they can post latest updates to this web site.

How can I buy more shares in my home?

Buying more shares in your home is called staircasing: after you’ve bought your initial share, you can then buy further shares called tranches. The minimum tranche you can buy is 10%. You can usually buy up to 100% of your home. Find out more

Can I leave my bicycle or pushchair on communal landings?

The short answer is no: communal hallways and landings have to be kept clear at all times because they are a means of escape in case of fire. If anything is left in the hallway, we will ask you to remove it: if you don’t, then we will dispose of it and may incur costs as a result.

Can you provide me with a copy of my lease?

Your solicitor should provide you with a copy of your lease when you complete the purchase of your property. If you’ve lost this, or did not originally receive one, we can help you with a replacement. There will be a fixed fee for this service.

How do I refer someone for floating support?

Please visit our dedicated care and support website to find Floating Support services in London, Essex and the South East.

How do I find sheltered accommodation?

You’ll need to contact your local council first, and ask about how you can apply to be on their housing register. You can always speak with your local support office for more information or advice.

Am I eligible for care in my home?

We have care services in London, Hampshire, Essex and East Sussex. You can either refer yourself, or be referred to us via social services. It will depend on your circumstances. Contact your local office to find out more.

Do I have to pay for your services?

This will depend on your circumstances. We can support you whether you are in receipt of welfare benefits, or not. Contact one of our local offices about how we can support you.

I have a relative with learning disabilities: can you support them?

We have various specialist services for people with learning disabilities. Check what’s available at your local office.

Can you adapt my home?

Our Home Improvement Agencies in Sussex, Hampshire and Kent offer a range of different support to help you adapt your home. Find out more on our dedicated Home Improvement Agencies website.