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Cookery Sessions

When: Tuesday 4th Oct 2016, 10:00am - 2:00pm
Where: Harold Wood Hall, Romford, Essex, RM3 8PG
 

Cookery Sessions

Cookery sessions for customers with ABI Acquired brain injury, this is a ten week course learning new recipes and new skills to use in the kitchen.

Arts & crafts Jewellery Making & Beading

When: Wednesday 5th Oct 2016, 10:00am - 3:00pm
Where: Pembroke house, Northlands Pavement, Pitsea, Essex, SS13 3DU
 

Arts & Crafts – Jewellery Making & beading

This one day course is designed to create and design different types of jewellery from bracelets, necklaces and chokers
You will learn:
* How to bend silver plated wire
* Using beads and charms to create different ideas
* How to use threading materials
* Designing leather cord necklaces
* Attaching clasps

Emergency First Aid - Level 2 Certificate

When: Thursday 6th Oct 2016, 10:00am - 4:00pm
Where: Downside Fisher Youth Club, Coxson Place, Druid Street, London, SE1 2EZ
 

Emergency First Aid – level 2 Certificate

This 1 day course is designed to give you an understanding of basic lifesaving first aid and workplace health and safety regulations.

You will learn:

* Health and Safety (First Aid) regulations
* The priorities of First Aid
* Incident Management
* How to deal with an unconscious person
* How to deal with common workplace injuries (choking, bleeds, seizures, shock)
* How to perform resuscitation

Paediatric First Aid (Level 1)

When: Tuesday 11th Oct 2016, 10:00am - 4:00pm
Where: Pembroke House, Northlands Pavement, Pitsea, Essex, SS13 3DU
 

Paediatric First Aid – Level 1

This workshop will cover all the OFSTED required aspects of first aid, essential for schools and nurseries and for everyday life!

You will learn:

* Health and Safety (First Aid) regulations
* The priorities of First Aid
* Incident Management
* How to deal with an unconscious person
* How to deal with Common Workplace Injuries (choking, bleeds, seizures, shock)
* How to perform resuscitation
* High risk areas
* Essential skills for those caring for children

Food safety - Level 2 Certificate

When: Tuesday 11th Oct 2016, 10:00am - 4:00pm
Where: Downside Fisher Youth Club, Coxson Place, Druid Street, London, SE1 2EZ
 

Food Safety Level 2 Certificate

This 1 day course offers a basic understanding of food safety in a catering environment. It aims to provide knowledge and understanding of food hygiene.


You will learn:

* How to take personal responsibility for food safety
* The importance of keeping working areas/ surfaces clean and hygienic
* Importance of keeping food safe and associated food hazards
* Good practice in the handling, processing and preparation of food

The qualification is awarded after the successful completion of a 45 minute multiple choice exam. This is the basic qualification needed to work in catering.

Health & Safety - Level 2 Certificate

When: Thursday 13th Oct 2016, 10:00am - 4:00pm
Where: Downside Fisher Youth Club, Coxson Place, Druid Street, London, SE1 2EZ
 

Health & Safety Level 2 certificate

This 1 day course is designed to ensure that individuals are aware of their own safety in a work environment and the safety of others.

You will learn:

* The principles of health and safety and accident prevention
* To contribute to any health and safety management systems
* The importance of risk assessment as a technique for accident and ill health prevention
* The responsibilities placed on employers and employees
* How to recognise a hazard and main causes of harm to workers (manual handling, hazardous substances, exposure to noise and vibration)
* The importance of following systems, procedures and rules
* How individual action can reduce risks to health and safety
* How workplace equipment and task design affect health and safety

More Training Courses >

FAQs

How can I become a tenant?

Many people contact us directly to find out if they can become a tenant: please note, we don’t take any applications directly.

To become a Family Mosaic tenant, you’ll first need to contact your local council and ask to be placed on their housing list.

Waiting lists are long especially in London but your local council will be able to advise you.

How do I pay my rent?

It’s easy to pay your rent: you can pay it online, or set up a direct debit. Or by using your mobile, a swipe card, by phone or by SMS.

Remember, your rent is due in advance. If you’re having money problems, talk to us, or read the latest money saving advice from our resident adviser. If you don’t pay your rent, you could lose your home. Find out more >

How do I contact my Neighbourhood Manager?

Your first point of contact will be with our Customer Care Line on 0300 123 3456. Most of the time the person you first speak to will be able to help you and answer your queries. If they can’t they will put you in touch or arrange an appointment with someone who can.

Have you been affected by welfare & benefit changes?

You can find out more about the latest changes in welfare and benefits and how they may affect you in our Money Advice section.

What do I do about anti-social behaviour?

We take anti-social behaviour seriously. Our brochure provides information about what we consider ASB and what you can do to try and resolve the problem. If you are still unable to resolve this yourself, contact our Customer Care Line on 0300 123 3456, they will give advice about how to deal with the problem. Alternatively, you can report it using our online form.

How do I make a complaint?

If you want to report a problem and let us try to deal with it quickly and informally, please phone our Customer Care Team first on 0300 123 3456 to discuss the problem. To make a formal complaint please follow our complaints procedure.

Can I change the terms of my lease?

You can vary any terms of your lease by agreement with us. In addition, you have the right to appeal to a leasehold valuation tribunal on specific grounds, so that you can vary your lease. Find out more

Can I put up a satellite dish?

We do not allow individual satellite dishes to be put up on blocks of flats, because this often breaches planning conditions, can be unsightly and can cause damage to the building. Newer developments often have a communal dish provided, or a service provider will normally be prepared to erect a communal system if a number of leaseholders want this. If you do put up a satellite dish, you will be charged for the costs of our removing it.

How do I comment on the cleaning of communal areas?

Call us on 0300 123 2209 - or speak with the contractor directly.

How can I become involved in the management of my home?

We encourage you to set up a Residents Association within your scheme, or join an existing association. We’ve also set up a leasehold forum, so you can feedback your comments to us directly. Call us on 0300 123 2209 for further information.

How can I find out about what’s happening on my estate or scheme?

Our neighbourhood managers put all the latest information up onto your communal notice board. We’re also piloting a scheme where they can post latest updates to this web site.

How can I buy more shares in my home?

Buying more shares in your home is called staircasing: after you’ve bought your initial share, you can then buy further shares called tranches. The minimum tranche you can buy is 10%. You can usually buy up to 100% of your home. Find out more

Can I leave my bicycle or pushchair on communal landings?

The short answer is no: communal hallways and landings have to be kept clear at all times because they are a means of escape in case of fire. If anything is left in the hallway, we will ask you to remove it: if you don’t, then we will dispose of it and may incur costs as a result.

Can you provide me with a copy of my lease?

Your solicitor should provide you with a copy of your lease when you complete the purchase of your property. If you’ve lost this, or did not originally receive one, we can help you with a replacement. There will be a fixed fee for this service.

How do I refer someone for floating support?

Please visit our dedicated care and support website to find Floating Support services in London, Essex and the South East.

How do I find sheltered accommodation?

You’ll need to contact your local council first, and ask about how you can apply to be on their housing register. You can always speak with your local support office for more information or advice.

Am I eligible for care in my home?

We have care services in London, Hampshire, Essex and East Sussex. You can either refer yourself, or be referred to us via social services. It will depend on your circumstances. Contact your local office to find out more.

Do I have to pay for your services?

This will depend on your circumstances. We can support you whether you are in receipt of welfare benefits, or not. Contact one of our local offices about how we can support you.

I have a relative with learning disabilities: can you support them?

We have various specialist services for people with learning disabilities. Check what’s available at your local office.

Can you adapt my home?

Our Home Improvement Agencies in Sussex, Hampshire and Kent offer a range of different support to help you adapt your home. Find out more on our dedicated Home Improvement Agencies website.