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Basic Employability Skills

When: Tuesday 30th Aug 2016, 10:00am - 3:00pm
Where: Pembroke House, Northlands Pavement, Pitsea, Essex, SS13 3DU

Basic Employability Skills
This one day course will provide you with the essential skills needed when applying for work.

You will learn:

* How to create a CV and update it
* How to complete application forms
* How to present yourself at interviews
* How to dress for interviews

Emergency First Aid L2

When: Wednesday 31st Aug 2016, 10:00am - 4:00pm
Where: Albion House 20 Queen Elizabeth Street SE1 2RJ

Emergency First Aid L2 on 31st August 2016

This course will cover:

• Health and Safety (First Aid) regulations
• Priorities of First Aid
• Incident Management
• How to deal with an unconscious person
• How to deal with Common Workplace Injuries (choking, bleeds, seizures, shock)
• How to perform resuscitation
• Upon completion of course you achieve a Level 2 accredited qualification

Handling and Administration of Medicines

When: Monday 5th Sep 2016, 10:00am - 4:00pm
Where: Albion House 20 Queen Elizabeth Street SE1 2RJ

Handling and Administration of Medicines L2 on 5th September 2016

This course will cover:

• Understanding your remits regarding administering medication
• Legislations and guidelines to follow to ensure you handle medicine correctly
• Essential information to increase knowledge and confidence in the subject

Self Confidence & Assertiveness

When: Wednesday 7th Sep 2016, 10:00am - 3:00pm
Where: Pembroke House, Northlands Pavement, Pitsea, Essex, SS13 3DU

Self Confidence & Assertiveness
This one day course aims to develop your self-confidence so that you can deal with problems and situations beyond your comfort zone.

You will learn:

* How to improve your confidence
* How to control anxiety and nervousness
* How to be assertive
* How to deal with disagreements
* Positively improving your self-image

Infection Control in Social Care L2

When: Tuesday 13th Sep 2016, 10:00am - 4:00pm
Where: Albion House 20 Queen Elizabeth Street SE1 2RJ

Infection Control in Social Care L2 on 13th September 2016

This course will cover:

• Legislation, responsibilities PPE, routes of transmission of and recognition of infections
• MRSA, C Dif and HIV
• The application of universal precautions & disposal of sharps
• Meeting the new standards, your duty of care and CQC training needs

Health & Safety

When: Wednesday 14th Sep 2016, 10:00am - 4:00pm
Where: Pembroke House, Northlands Pavement, Pitsea, Essex, SS13 3DU

Health & safety

This 1 day course is designed to ensure that individuals are aware of their own safety in a work environment and the safety of others. This course is Accredited Level 2 and there will be a small test at the end to gain the qualification.

You will learn:

* The principles of health and safety and accident prevention
* To contribute to any health and safety management systems
* The importance of risk assessment as a technique for accident and ill health prevention
* The responsibilities placed on employers and employees
* How to recognise a hazard and main causes of harm to workers (manual handling, hazardous substances, exposure to noise and vibration)
* The importance of following systems, procedures and rules
* How individual action can reduce risks to health and safety
* How workplace equipment and task design affect health and safety

More Training Courses >


How can I become a tenant?

Many people contact us directly to find out if they can become a tenant: please note, we don’t take any applications directly.

To become a Family Mosaic tenant, you’ll first need to contact your local council and ask to be placed on their housing list.

Waiting lists are long especially in London but your local council will be able to advise you.

How do I pay my rent?

It’s easy to pay your rent: you can pay it online, or set up a direct debit. Or by using your mobile, a swipe card, by phone or by SMS.

Remember, your rent is due in advance. If you’re having money problems, talk to us, or read the latest money saving advice from our resident adviser. If you don’t pay your rent, you could lose your home. Find out more >

How do I contact my Neighbourhood Manager?

Your first point of contact will be with our Customer Care Line on 0300 123 3456. Most of the time the person you first speak to will be able to help you and answer your queries. If they can’t they will put you in touch or arrange an appointment with someone who can.

Have you been affected by welfare & benefit changes?

You can find out more about the latest changes in welfare and benefits and how they may affect you in our Money Advice section.

What do I do about anti-social behaviour?

We take anti-social behaviour seriously. Our brochure provides information about what we consider ASB and what you can do to try and resolve the problem. If you are still unable to resolve this yourself, contact our Customer Care Line on 0300 123 3456, they will give advice about how to deal with the problem. Alternatively, you can report it using our online form.

How do I make a complaint?

If you want to report a problem and let us try to deal with it quickly and informally, please phone our Customer Care Team first on 0300 123 3456 to discuss the problem. To make a formal complaint please follow our complaints procedure.

Can I change the terms of my lease?

You can vary any terms of your lease by agreement with us. In addition, you have the right to appeal to a leasehold valuation tribunal on specific grounds, so that you can vary your lease. Find out more

Can I put up a satellite dish?

We do not allow individual satellite dishes to be put up on blocks of flats, because this often breaches planning conditions, can be unsightly and can cause damage to the building. Newer developments often have a communal dish provided, or a service provider will normally be prepared to erect a communal system if a number of leaseholders want this. If you do put up a satellite dish, you will be charged for the costs of our removing it.

How do I comment on the cleaning of communal areas?

Call us on 0300 123 2209 - or speak with the contractor directly.

How can I become involved in the management of my home?

We encourage you to set up a Residents Association within your scheme, or join an existing association. We’ve also set up a leasehold forum, so you can feedback your comments to us directly. Call us on 0300 123 2209 for further information.

How can I find out about what’s happening on my estate or scheme?

Our neighbourhood managers put all the latest information up onto your communal notice board. We’re also piloting a scheme where they can post latest updates to this web site.

How can I buy more shares in my home?

Buying more shares in your home is called staircasing: after you’ve bought your initial share, you can then buy further shares called tranches. The minimum tranche you can buy is 10%. You can usually buy up to 100% of your home. Find out more

Can I leave my bicycle or pushchair on communal landings?

The short answer is no: communal hallways and landings have to be kept clear at all times because they are a means of escape in case of fire. If anything is left in the hallway, we will ask you to remove it: if you don’t, then we will dispose of it and may incur costs as a result.

Can you provide me with a copy of my lease?

Your solicitor should provide you with a copy of your lease when you complete the purchase of your property. If you’ve lost this, or did not originally receive one, we can help you with a replacement. There will be a fixed fee for this service.

How do I refer someone for floating support?

Please visit our dedicated care and support website to find Floating Support services in London, Essex and the South East.

How do I find sheltered accommodation?

You’ll need to contact your local council first, and ask about how you can apply to be on their housing register. You can always speak with your local support office for more information or advice.

Am I eligible for care in my home?

We have care services in London, Hampshire, Essex and East Sussex. You can either refer yourself, or be referred to us via social services. It will depend on your circumstances. Contact your local office to find out more.

Do I have to pay for your services?

This will depend on your circumstances. We can support you whether you are in receipt of welfare benefits, or not. Contact one of our local offices about how we can support you.

I have a relative with learning disabilities: can you support them?

We have various specialist services for people with learning disabilities. Check what’s available at your local office.

Can you adapt my home?

Our Home Improvement Agencies in Sussex, Hampshire and Kent offer a range of different support to help you adapt your home. Find out more on our dedicated Home Improvement Agencies website.