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We encourage everyone at Family Mosaic to exceed expectations, so that our customers receive the best possible service.

If someone at Family Mosaic has impressed you, why not nominate them for a WOW! Award? The WOW! Awards are the UK’s only national awards that recognise excellent customer service based purely on customer nominations.

Recent nominations by our customers

  • Ella Rayment

    Ella was very helpful with any questions I had. Good communication and helpful on the day of the party too. Nominated By: Sarah Palmer […]

  • Barbara Karolewicz

    On Thursday I found out my blood results. It was Easter weekend and Barbara called me every day to check how I was. She met with me on the Bank Holiday and gave me extra support and care, with a kind and warm attitude. Nominated By: Isaac B […]

  • William Petts-Dunbar

    William was so great as he helped a very vulnerable person today with great confidence and understanding. As soon as the issues were raised he went above and beyond to make sure the tenant had all the support he needed and left no stone unturned. His dedication is inspiring, and he is a credit to Family Mosaic. Nominated By: Chelsea H […]

  • Rebecca Hobbs

    Rebecca was so kind and helpful today, she could see I was struggling with something, and she instantly helped with the situation. She is so approachable and friendly and she helped me deal with a tenant who was potentially extremely vulnerable and contributed to getting him the help he needed. Nominated By: Chelsea H […]

  • Ashleigh Corlis

    Ashleigh is always helpful, happy to assist me in all queries regarding sales. When I need to refer a query I know that I can contact Ashleigh and she will do her best to help me out, give a full understanding and gain knowledge so may the same query occur in the future I can provide the caller with the correct information. Nominated By: Levi Ceaser […]

  • Charlie West

    She has helped me for 2 years to sort out the court case, a bill and other stuff. Without Charlie West I wouldn't be at my flat and I wouldn't do it by myself. Nominated By: Michael F […]

  • Nancy Abiodun-Sarumi

    Nancy is very lovely and helpful lady. Couldn't have asked a better and more helpful lettings officer, she's fantastic. Nominated By: Ricky R […]

  • Sue Sanford

    She went over and above her work criteria to assist in dealing with your gas contractor to help resolve an issue which had been outstanding for a long time. She actually listened to what I had to say and she liaised with contractor through to conclusion. Nominated By: Mrs Wanda H […]

  • Indra Allison

    Indra is such a lovely, thoughtful lady. She helps us enormously with charity gifts, ie. fridge/freezer, washing machine & Royal College of Nursing forms to possibly help with badly damaged kitchen. She even bough us five bags of free food from the local food bank five days before Boxing Day 2016. Nominated By: Mrs Andrea C H […]

  • Clinton, Steve, Crieg, Lisa

    It is with confidence that I nominate the above operatives - these men are an asset to your team and organisation. Professionalism, respect and a champion to dedicated craftsmanship. The work standard is of the highest quality that I have experienced for the twenty plus years I have been living in my property. Your department needs to recognise these workmen and employ more of such calibre - I am extremely satisfied with the quality of service I experienced today April 12, 2017; Awesome!!!!!!!!!!!!!! Thanks again Clinton, Creig, Lisa and Steve very much for making my stay indoors for access one that I will never regret! A big thank you Lisa for being courteous and an exemplar of what true customer service relation embodies. Nominated By: Miss A Francis […]

Improving health, wealth and wellbeing through housing

Improving health, wealth and wellbeing through housing

Improving health, wealth and wellbeing through housing