Pay us a compliment

We encourage everyone at Family Mosaic to exceed expectations, so that our customers receive the best possible service.

If someone at Family Mosaic has impressed you, why not nominate them for a WOW! Award? The WOW! Awards are the UK’s only national awards that recognise excellent customer service based purely on customer nominations.

Recent nominations by our customers

  • Sylvester Semper

    What can I say Sylvester was very professional, knew what had to be done, went all out, did a great job. Lovely peoples-person. Really pleased I met him. Nominated By: Angela C […]

  • Denise Monks and Lynn Pigeon

    Denise Monks and Lynn Pigeon have helped me and my daughter (Sarah King) over the last couple of years. I had been struggling to help my daughter who has mental health issues with her day to day living . All my daughters utility bills, housing rent payments were in a mess I did not know where to start to sort out the problems. Denise and Lynn took the pressure off of me and got in touch with the relevant organisations and managed to get things resolved where I could not. They helped my daughter organise her finance so problems would not reoccur. My daughter had mobility problems and the local council were not responding to my requests for help with alterations to her accommodation. Denise and Lynn got in touch with the local council and after a long fight, they managed to get them to install a wet room and a new kitchen. My daughter was having problems with her social worker and Denise/ Lynn helped facilitate meetings to get them to work with each other.Denise/Lynn visited my daughter each week and encouraged her to join clubs for people with mental health issues. This gave my daughter more confidence and helped her with her social skills. Denise / Lynn were able to give my daughter information and help which I would never have been able to do on my own. I did not even know some of these things existed until they told me about them.Denise /Lynn no longer visit my daughter as they have put in place weekly help for her. They are very much missed but because of them my daughter can lead an independent life and I could not thank Denise / Lynn enough for all the help they have given me and my daughter over the years.My relationship with my daughter was failing because of the pressure of one problem after another. With all the help Denise and Lynn gave us I now enjoying visiting my daughter and our relationship has improved so much and I now look forward to seeing her.These ladies are a credit to Family Mosaic. Nominated By: David King […]

  • Chloe Bernard & Bridget Malopoa

    Great service, very welcoming place, put you at ease. Chloe is wonderful, will miss her. Bridget is helpful, thank you. Wish I knew about the scheme earlier. Nominated By: Mr Amadou Ann […]

  • Michelle Gower

    I want to nominate Michelle Gower she dealt with a complaint for me. She was helpful, so polite and a nice person. Nominated By: Nicola Philips […]

  • Chloe Bernard & Bridget Malopa

    Very kind and considerate. Understanding of circumstances, nice staff, so helpful. Thanks Nominated By: Stephen Gethin […]

  • Lyn Hepburn

    I think you are bloody amazing! Thank you for writing to PIP to request assessment to get enhanced rate. Thank you for your support - you are so easy to talk to. Nominated By: Karen S […]

  • Natalie Woodvine

    I had a problem with a blocked sink, for a week and did not get much help from Axis. However, Natalie helped me solve the problem and everything is now OK. Thanks. Nominated By: Anthony W […]

  • Ella Rayment

    Ella is very helpful and informative. She is a diamond! Nominated By: Anonymous […]

  • Laura Mansfield & Diane Knight

    I'm grateful they have helped me so much. They have supported me even through text/SMS. They have supported me with benefits and got me furniture and got me to a position I never thought possible. Forever grateful! Nominated By: Damon Andrew K […]

  • Customer Care Line

    Ms Demiraslan would like to thank, everyone in the CCL for all their hard work and dedication to her and making her feel safe and secure in the home. Keep up the good work everyone! Nominated By: Ms Demiraslan […]

Improving health, wealth and wellbeing through housing

Improving health, wealth and wellbeing through housing

Improving health, wealth and wellbeing through housing