Pay us a compliment

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It’s very important to us that we provide you with a great customer experience.

We encourage all our team members to demonstrate our values: ambitious, caring, collaborative, empowering and trusted. We also aim to communicate with you in a way that is human and kind.

Peabody and Family Mosaic have merged. We now have 111,000 residents in 55,000 homes; 8,000 care and support customers; and over 3,000 employees.

If you’ve been impressed by a member of our team, why not nominate them for a WOW! Award?

Recent nominations by our customers

  • TSG Team

    Ms Clarke called to say a big thank you to the electrician/plumber who last attended her property from TSG, he worked really hard, wasn't on his phone and tidied up after himself and got the repair sorted in no time. She is really happy.Nominated By: Ms Clark […]

  • Sandra Walker

    Right from the beginning Sandra proved to be the most understanding person I have ever consulted, much more so than the counsellors offered to me by the NHS. In our subsequent meetings I unburdened myself to such an extent that further counselling has become unnecessary. Sandra was more than […]

  • Jacqui Fenton-Smith

    Jacqui is very good at problem solving and she will make it her personal goal to provide solution to problems at short notice. Last month the team was preparing for customers Winter Warmer event that was due to take place on the 20th Oct, 2017 at the Haggerston community Centre in Hackney. With a […]

  • Kate Pamplin

    Kate has been a great support and has given me much advice regarding possible benefits claims. She also very kindly invited me to a really wonderful 1950's Tea Dance, where I got the chance to meet new people in my area, and also got introduced to local social activities.Nominated By: Mrs Julia D […]

  • Jean Allen

    Jean made things seem easier, she always came with a smile. She really did help me, she helped to sort out all my debts. She made me feel comfortable and made me feel like I wasn't alone. I could talk to her and tell her anything, I will miss my Monday mornings with Jean.Nominated By: Callie C […]

  • Sandra Walker

    Sandra has been most professional in everyway and has helped me so much with my problems. She is very kind and caring in her approach, and very understanding. I strongly recommend her for a WOW award.Nominated By: Miss Dunn […]

  • Sue Sanford

    This lady was very helpful, she did what she said she would, called back when she said she would. She has a great telephone manner and she was a pleasure to talk to because she listened, looked at the problem, and recorded everything correctly. Sue gets five stars, she should definitely get a […]

  • Sue Sanford

    Sue was wonderful, I've never met a more well mannered and helpful soul in all my life. Peabody you have a real star working for you and she needs this WOW award because that is what she is. I find it hard to talk to people but her friendly manner made me feel at ease, a job well well well done! […]

  • Luke Skeels

    Ms Manani would like to nominate Gilmartins for a WOW award as they was spot on and very efficient and fast acting. She said Luke Skeels in particular was very professional and very polite.Nominated By: Ms Manan […]

  • Michelle Parker

    Michelle has given me so much support since my husband died. She helped me to contact people that I could find or had lost contact with. she definitely has the WOW factor and has gone above and beyond her role.Nominated By: J Brown […]

Improving health, wealth and wellbeing through housing

Improving health, wealth and wellbeing through housing

Improving health, wealth and wellbeing through housing