Pay us a compliment

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It’s very important to us that we provide you with a great customer experience.

We encourage all our team members to demonstrate our values: ambitious, caring, collaborative, empowering and trusted. We also aim to communicate with you in a way that is human and kind.

Peabody and Family Mosaic have merged. We now have 111,000 residents in 55,000 homes; 8,000 care and support customers; and over 3,000 employees.

If you’ve been impressed by a member of our team, why not nominate them for a WOW! Award?

Recent nominations by our customers

  • Nicholas West, Lowri Miller

    I received this email form a customers mother regarding Nick and Lowri's work with their son:I wanted to express my thanks to your team who have supported our son through his recent experience of the family court, his farewell visit to his daughter and his recent arrest. Lowri and Nick have […]

  • Becki Partridge-Hayes

    Becki should be commended for the way she handled an emergency involving me. On our lovely day trip to Southend-on-sea, Becki arranged all the details including signing a consent form and also giving us her details for contact in an emergency, etc.In the afternoon, after a good day but very hot, I […]

  • Angela West, Rebecca Jones

    I've been under your company since last December, in temporary housing in Basildon, waiting hopefully for permanent accommodation. I've been here since January this year. I've since received a new washing machine through Family Mosaic and now my home is fully furnished. I did not expect the washing […]

  • Debbie Tween

    A deaf customer's mother, Lyn has praised the work that our Outreach Support worker, Debbie Tween, has done with her daughter Lisa.Debbie has not had any formal sign language training and luckily the customer reads lips very well. During the period of support, Debbie has been taught a basic level […]

  • Kerry Smith

    Miss Ozedemie would like to pay a compliment and make a WOW nomination for Kerry Smith. This is because she has been so amazing at handling the repair issues. Very professional, efficient. rated 11 out of 10. One call was 50 minutes long. Kerry Smith was very patient and happy to assist. very […]

  • Grant Mcmanus

    Grant is a dedicated member of staff and will help anyone when needing help. When I need help to process referrals for the floating support service he will step up and assist. He covers me when I am not in the Pitsea office or on annual leave and I feel confident in leaving him to assist our […]

  • Anna Hanek

    Anna has done incredibly well with communicating with Leaseholders, constantly liaising with contractors to obtain value for money for the customers. No stone is unturned!Nominated By: Diep Ly Jones […]

  • Gary Jacobs

    After discovering a broken asbestos panel in my fireplace I was contacted by Gary Jacobs who was reassuring and understanding during the difficult process it was for me to have it removed due to my issues with everything having to be cleaned, etc. His treatment towards me from the first moment was […]

  • Julie Conrad

    Julie recently organised an event at Parkside to celebrate the opening of a new work of public art. This was an important PR event attended by local politicians. Julie organised the event perfectly, but what makes her contribution stand out and deserving of a WOW award is:- We had been puzzling […]

  • Jasmine Denham, Hayley Colman, Therisa Tidy

    Hayley, Therisa and Jasmine showed excellent partnership working across their teams with housing officers to focus on resolving longstanding overdue quality homes works in a hoarded property in Owen Close. The tenant is eccentric and can be challenging to work with, particularly around the […]

Improving health, wealth and wellbeing through housing

Improving health, wealth and wellbeing through housing

Improving health, wealth and wellbeing through housing