Your rent and money advice

Remember, your rent is due in advance, whether you choose to pay weekly, fortnightly, every four weeks or monthly.

To set up a direct debit with us, phone us on 0300 123 3456 and then either send it to us or drop it off at one of our offices.

Once your direct debit is set up, you’re covered by the direct debit guarantee against any errors that are made by your bank, building society or us.

You also have the right to cancel your direct debit at any time – please contact us in advance though, and remember that if you still have rent due, you’ll need to find an alternative way to pay us. If you’re having financial trouble, contact us.

Please note that if your rent goes up, we will send you a letter informing you that we intend to increase your direct debit 10 days before this happens. You don’t need to worry about changing anything.

If you can’t find your payment card number, or you’ve lost your card, call us on 0300 123 3456 (option 2). If you’re paying your rent online for the first time, you’ll be asked to choose your own password: and you’ll need an email address for payment confirmation. Each time you pay your rent online, you’ll need to remember your password.

Once you’ve signed into your account, you’ll be greeted with a message confirming you’re making a payment to Family Mosaic. Enter the amount you want to pay, the details of your debit card and then click ‘Pay Now’.

When payment is completed, a confirmation page will appear with a payment reference and authorisation code. You’ll also receive a confirmation email.

Allpay have developed an app so that you can pay your rent via your iPhone or Android smartphone (such as a Samsung Galaxy). Visit the iTunes store or Google Play, search for “allpay” and then download the new app to your phone.

Once installed, you’ll need to register your account, which may take a few minutes. Once registered, though, you’ll be able to pay your rent when you want, wherever you are.

You’ll need to remember to take your swipe card with you (this is your rent card that has been given to you by Family Mosaic) as well as a debit card. There’s a post office near you where you can pay your rent and your gas, electricity and other utility bills, by using your debit card, cash or cheque. You can pay your rent by using your local shop, store or garage with PayPoint.

All you need is your pay reference number: if you can’t find this, then you can use your name and address.

Alternatively, you can also use allpay.net’s safe and secure automated telephone payment system on 0844 557 8321. This uses an interactive voice response system, so you can make rent payments any time of day, any day of the week: and if there’s a problem, don’t worry someone will be there to help you.

You’ll need a UK registered mobile phone, a debit card and your swipe card. Then you’ll need to visit the allpay.net site to register for text payments. Once you’ve registered, you’ll be able to pay your text when you like, whenever you like, wherever you are.

All you do is to text “Pay” along with your registration text code and the amount you wish to pay, followed by your text password (which is the last four numbers of your debit card).