Your Neighbourhood Manager

Our Customer Care Team

Our Customer Care Team on 0300 123 3456 (choose option 2)  can help with the majority of General Needs tenant enquiries, such as:

• Tenancy enquiries
• Your rent account
• Anti-social Behaviour
• Rehousing options
• Leaseholder enquiries

Mobile working

Our Customer Care Team is able to deal the majority of enquiries from tenants, allowing Neighbourhood Managers to spend more time with residents and in the communities we serve.

See your Neighbourhood Manager face-to-face

If you need a face to face meeting with a Neighbourhood Manager, call the customer care team.

They will arrange an appointment for you with a Neighbourhood Manager. Appointments in your home will be for the morning or afternoon. Evening appointments will be available if a daytime visit is not convenient for you.