The following would be classed as an urgent repair:

• partial loss of electric power
• partial loss of water
• blocked sink, bath or wash hand basin (except in multi-storey blocks)
• taps which cannot be turned
• rotten timber flooring or stair tread
• door intercoms not working
• extractor fans in kitchens or bathrooms (only when no window in the room is present)
• glass replacement (where security is affected)
• leaking pipe work or waste pipes
• loss of water heating (between 30th April – 1st November)
• leaking roofs