The following would be classed as an emergency repair:

• total loss of electric power
• unsafe lighting socket or electrical fitting
• total loss of water supply
• total or partial loss of gas supply
• blocked flue to open fire or boiler
• blocked or leaking foul drain or soil stack
• toilet not flushing (when there is no other toilet at the dwelling)
• insecure external window, door or lock
• total loss of lighting
• partial loss of power but only when it is a danger to health and safety, for example power loss effects essential equipment such as a stair lift or a nebuliser
• internal leaking or burst pipes (only when the tenant cannot control the leak and there is a danger to the property and/or belongings)
• burst tanks or cylinders
• locked out (may be chargeable)
• blocked WCs
• blocked sink, bath or wash hand basin (in multi-storey blocks only)
• blocked refuse chutes in multi-storey blocks
• no central heating (between 31st October – 1st May)
• loss of water heating (between 31st October – 1st May)
• gale, fire, flood or explosion damage