Repairs to your home

We aim to provide you with a fast and first class repairs service.

This section provides you with important information about how you can report a repair, how to contact our repairs team and important information about your how we diagnose and carry out repairs to your home.

How to report a repair

Report a repair online
NOTE: If your repair is an emergency please report it by telephone
Click here to report a repair online
Got a smartphone? You can report repairs using the smartphone-optimised version of the website, simply use the same link as above.

Report a repair by phone
NOTE: Report a repair for all repairs types including emergency
Phone 0300 123 3456 - 24 hours a day (London and Essex)

When will it be fixed?

Find out what repairs are emergency, urgent or routine and when they can be fixed - read more

Emergency Gas leaks

If you suspect an emergency gas leak in your home you should call Transco on 0800 111 999

Gas Maintenance, Servicing and Safety Checks

Please call 0300 123 3456 or find out more about gas safety checks here

General repairs enquiries and complaints

Make an online general repairs enquiry or complaint - read more