Repairs to your home

We aim to provide you with a fast and first class repairs service.

This section provides you with important information about how you can report a repair, how to contact our repairs team and important information about your how we diagnose and carry out repairs to your home.

From here you can:

Report a repair online - select

Report a repair by phone

• Greater London (Osborne) - 0800 068 7707 - open 9am to 5pm
  
• Hackney and Islington (Mears) - 0800 389 4543 - 8am to 6pm
  
• Essex (Glorcroft) - 0800 434 6453 - 9am to 5pm
  
• Gas queries - select

If you are unclear who your contractor is, please call Mears on 0800 389 4543 and they will tell you which is the correct number to use.

New Family Mosaic tenants should refer to their sign-up pack to find out which Freephone number to call (if in doubt, please ask your housing officer).

Make a general repairs enquiry or complaint - select

Find out who fixes what? - select

Find out when it will be fixed? - select