If you aren’t happy with the decision made by the complaints panel, you may take your problem to the Independent Housing Ombudsman.

The Ombudsman checks that you have taken your complaint through all the stages of our complaints procedure, before he takes it on.  If it looks like we have done something wrong, the Ombudsman decides what needs to be done to put things right.

Housing Ombudsman Service
81 The Aldwych
London
WC2B 4HN

Tel: 020 7421 3800/Lo-call 0845 712 5973
Fax: 020 7831 1942
Email: info@housing-ombudsman.org.uk
website: www.housing-ombudsman.org.uk