Making a complaint

We take all complaints about our service seriously, because they make it clear to us where we need to improve.  We do our best to deal with your complaint promptly and fairly.  We let you know who is dealing with your problem, and what action we are taking to sort it out.  If you make a complaint, it is kept strictly confidential.
To make sure we have all the facts we need to investigate the problem fairly, and we have a set procedure for you to follow.  It speeds things up if you follow this procedure.
When should I make a formal complaint?

• You should first take up the matter with your housing officer or staff at your local office.  They are usually in the best position to sort out the problem.  We will make every effort to resolve the matter informally. To find out who your local staff are download our 'Who's who? guide' for your area.
  

• However, if you are not happy with how they handle it, or if you feel that it isn’t appropriate to take up your problem with them, then you should use this complaints procedure.
  

For more information about making a formal complaint, please select from the following:

What does the complaints procedure cover?
How does the complaints procedure work?
What if I'm not happy with the final decision?