Q. How often do the gas servicing checks take place?
A: Once a year. You'll receive a letter from our one of our gas contractors confirming your appointment.

Q: Do I have to have gas checks every year and allow access to contractors?
A: Yes you must, under your tenancy agreement, give us access to carry this out. As we have a lawful duty to do the safety work, if we are refused access after three repeated requests or missed appointments, we will reluctantly take action through the courts. This could result in you losing your home if access continues to be denied.

Q: How do I know whether the gas installer is on the Gas Safe Register?
A: All our contractors are on the Gas Safe Register, the national watchdog for gas safety in the UK.

Q: What if an appliance fails the safety check?
A: The safety check record will contain details of any faults together with any action taken to fix them at that time. Any faults with the appliances owned by us will be put right free of charge and as soon as possible. It is an offence to use, or allow the use of, a gas appliance you know to be unsafe. Never reconnect an appliance that you have been told is unsafe, or which has either been isolated or disconnected for safety reasons.

Q: What action do I take in the event of a gas leak?
A: If you smell gas, or suspect there is a gas leak, you should immediately shut off the gas supply at the meter, open windows, extinguish naked flames, do not use electrical switches and call the Gas Emergency Service on 0800 111 999.

Q: What do I need to do if I have problems with my gas appliances outside of my annual gas check?
A: You can contact us on 0300 123 3456 for any repairs and maintenance with your gas appliances.