What we will do

• we will investigate all nuisance cases reported to us fairly and sensitively

• we will keep a record of the information we are given and any action we take as a result

• we will offer to mediate between the two parties involved in a nuisance dispute

• where there is clear proof of serious anti-social behaviour we may take legal action against the person causing the nuisance

• we will advise on action you can take and on other agencies who may be able to offer more appropriate help.

What we won’t do

• we will not get involved in anonymous complaints, personal arguments or non-housing matters

• we will not be able to take possession action through the court unless we have solid proof of nuisance.