For a trial period from 21st December 2009 to 30th March 2010 Family Mosaic residents who are suffering from the effects of anti-social behaviour will be able to get advice outside of normal working hours using a new telephone helpline.

The ASB Respect Action line, will offer tenants:

• The chance to speak to a trained advisor who can offer advice and support at the time it is needed
• Referral of their problem to the emergency services if needed and to other agencies that can help 
• Prompt follow up by a Family Mosaic Officer. 

Anti-social behaviour can happen at any time of the day or night and Family Mosaic recognises that in a serious situation our customers need advice and support there and then. The ASB Respect Action Line will extend our service to customers so that they can get access to professional help and advice on ASB outside of our normal office hours.

The service is available whenever our office is closed. Whether you’ve already reported an incident or want to report a new incident please contact ASB Respect Line on 0800 075 6699
Please remember that in the event of an emergency, residents should always call the police in the first instance.