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For residents of brand new developments

The New Homes Team are a team dedicated to help leaseholders who buy newly built homes through the first year of occupation. The team work closely with the developer, our external suppliers and our internal departments to help residents settle into their new home and ensure that the property is managed to a high standard.

The New Homes Team’s contact details are as follows:

Adam Blacklee
New Homes Manager
Tel: 020 7089 1242
Email: adam.blacklee@familymosaic.co.uk

Glenn Lethbridge
New Homes Officer
Tel: 020 7089 1160
Email: glenn.lethbridge@familymosaic.co.uk

If emailing, please email both members of the team to guarantee the quickest possible response.

For residents of developments over 1 year old

After the first year (from construction handover) has passed, the development is no longer under warranty, the property will be managed by a Neighbourhood Manager.

You will be informed of the Neighbourhood Manager’s details and you can contact them through our Customer Care Line 0300 123 3456. Your Neighbourhood Manager also manages the cleaning and grounds maintenance contracts for your scheme / estate, and will liaise with the company who provides these services to resolve any issues.