Tenant Zone

Welcome to Family Mosaic! 

We aim to provide good quality, affordable homes and housing services that meet our customers’ needs in communities that people are proud to be part of. Here you will find lots of useful information on rent and benefits, repairs, getting involved, and lots more.

Need to contact us by phone?

If you are a tenant and need to contact us regarding: your tenancy, ASB, rehousing, rent or leaseholds, contact our Customer Care Team on 0300 123 3456. Lines are open from 8am - 6pm Monday, Wednesday and Friday, and 8am to 5pm Tuesday and Thursday. NOTE: For Repairs enquiries, please click here.

Notice board:

What's on in your area?

Find out about up and coming community events in your area - read more

Go 'Greener' and save money
Enter our 'Green' House for tips on more sustainable living and how you can reduce your energy bill - click for more

Get the skills!
Looking to boost your CV, enhance your career prospects and find employment? Find out about upcoming training courses and our team of dedicated training and employment specialists -  Read more

Dealing with ASB

Information and guidance on how you can deal with anti-social behaviour - click for more

Ending your tenancy

3 steps to £100! A guide to ending your tenancy - click for more

What's in your community?

Find useful services in your area such as health & GP services, employment and training, legal help, disability advice and much more - click for more...

Choice-based lettings

Tenants who are registered on our Transfer and General lists can find out about available homes and express an interest by placing a bid - click for more...

Gas safety check

Book your free annual gas safety check now - click for more...