Moving to another home

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We aim to help tenants when their home is no longer suitable.

For a small number, this may mean a transfer to another Family Mosaic home through our choice based lettings scheme. For the majority, we offer advice on other ways you can find a more suitable home for yourself. Read on for more information about your options.

For full details see Your complete guide to rehousing.

Click on the headings below for more information on your range of options.

Choice based lettings

Tenants who are registered with us for rehousing can find out about available homes and express an interest by placing a bid.

From Wednesday 10th June 2015 until 1st October 2015 the property adverts will appear each Wednesday and Saturday at and in a newsletter which can be collected from any Family Mosaic office any weekday except Tuesday. Alternatively we can email a copy to you on request. Owing to the short period between cycles we are no longer able to send the newsletter out by post. We have increased the number of cycles from one to two each week to offer as many bidding opportunities for tenants on the Transfer list as we can before Bands B and C close on 1st October 2015.

The CBL website is also mobile/tablet enhanced. If you visit the website on a mobile device, you will automatically be redirected to the mobile version. If this does not happen, please go to

You can place one bid in each cycle. The period when you can place a bid runs from Wednesday morning until Friday midnight and from Saturday morning until the following Monday midnight. Support and advice is available by calling us on 0300 123 3456.
How to view properties

You can do this:

  • Online – find a new home on our property listings website – click here
  • By post – request a hard copy of the latest property listings to be posted to you – call 0300 123 3456
  • Collect a printed copy – from any Family Mosaic office (any weekday except Tuesday)
Apply for a transfer

Larger homes are particularly scarce. Before applying for a transfer, please consider other ways to move that may be more realistic.

We have made important changes to the way we operate our Transfer List. We are making these changes because we are unable to meet the demand for moves and want to encourage tenants to explore all the other options available.

For more information, please read the following notes that outline the changes that have already been made and those we are making later this year.

From 1st February 2014, we restricted the Transfer list to tenants in the most urgent needs only. From this date, we only accepted new Transfer applications from tenants who had one of the following types of rehousing need.

  • Decant: This is when we need to move a tenant due to the poor condition of the property, either to repair it or in order to sell it
  • Downsizing: Tenants who want to move to a smaller home including people affected by the “Bedroom Tax”.
  • Beneficial Moves: Tenants who want to move out of one of our sheltered housing schemes or a wheelchair-accessible home to a general needs home
  • Management Transfers: Where we need to help someone move urgently due to harassment, anti-social behaviour or domestic violence, or where there are overriding social, welfare or health-related reasons
  • Move-on: tenants who are ready to move on from supported housing into a general needs home

You are also required to join a recognised mutual exchange scheme and provide evidence that you have applied to your local council before we will consider your application to join our Transfer List. The letter below was sent to all applicants explaining these changes.

From 1st April 2014, we introduced separate lists for tenants with disabilities requiring an accessible home and tenants aged 55 or over interested in moving into sheltered housing. The above letter explained this and tenants were directed to read the separate notes below explaining these new lists.

On 1st October 2015, if you are in Band B or C your application will be cancelled. Please take full advantage of the choice-based lettings scheme and look at the homes we make available between now and October 2015.

The letter below has been sent to tenants in Band B and C. We recommend that you make full use of all the other options available for moving which are listed below.

Transfer list removal and rehousing options – letter sent January 2015

The below reminder letter and Housing Options Bulletin has been sent to tenants in Band B and C. We recommend that you attend a drop in surgery where you will be able to speak to an officer and discuss all the other options available for moving.

Transfer list removal reminder and Your Guide to Housing Options Bulletin – letter and attachment sent September 2015

Your Guide to Housing Options Bulletin – sent September 2015

Swapping your home

We believe swapping homes is one of the best ways to find a suitable home that meets your needs. So we aim to make the process as easy as possible.

Home swapping gives you the opportunity to move to a different home or to become a tenant of another housing association. You choose when you want to move and where.

For more advice on swapping your home, read our comprehensive leaflet Your guide to successful swapping.

You can also read our Mutual Exchange Charter that demonstrates our commitment to helping our tenants swap easily.

How do I find a swap?

There are lots of ways to find a swap. Some people find a swap informally through friends and family contacts or by using social media such as Facebook and Twitter. We recommend the following schemes which are free for Family Mosaic tenants:

What should I include in my property advert?

When you are entering details of the swap you are looking for, don’t forget these handy tips:

  • Try to be flexible about the areas and type of home you want.
  • Advertise the best features of your home – think about what might make it more attractive to others and refer to it in the description of your home. Does your home have large rooms? A new bathroom? Friendly neighbours? Off-street parking? Is it near a park or public transport?
  • Upload a photo of your home to show any attractive features. You’ll get a lot more interest if you do.
  • Make sure your home is clean, tidy and in good condition. Make sure you have reported any repairs that need doing.

If you are planning to swap to a home with fewer bedrooms, we’ll even help you with moving expenses. Ask us for more information about this.

I’ve found someone to swap with – what happens now?

Congratulations! When you are sure you both want to swap with each other, contact us to request permission to go ahead. Make sure:

  • You have a clear rent account
  • Your home is in good condition
  • You have completed any starter period in your tenancy agreement
  • You have details of your swap partner’s full name, address and their landlord’s contact details

Now call us to start the process

Family Mosaic tenants: contact the Customer Care Line on 0300 123 3456

Old Oak tenants: contact your local office on 020 8743 5486

Charlton Triangle tenants: contact your local office on 020 8319 8870

Then what happens?

Please refer to our leaflet Your Guide to Successful Swapping for a detailed explanation of each step in the process and what you can do to make it as quick and easy as possible.

What type of tenancy will I get?

The rules about tenancies are quite complex. Types of tenancy provides guidance on the type of tenancy we will offer you. For more information please contact us.

Homefinder UK

Homefinder UK is an easy to use online service for social housing tenants who would like to move to another area but want to remain in social housing. The scheme is ideal if you are looking to move to take up job opportunities in other parts of the UK. Homefinder staff can help you find the home you’re looking for by liaising with other social landlords where you want to move to.

Homefinder UK offers the following type of schemes/properties:

  • Immediately available social housing properties
  • Mutual exchange
  • Wheelchair accessible
  • Retirement / sheltered housing
  • Right to move – moving for employment purposes

Case management service

Homefinder UK offers personalised support to applicants considering a long-distance move. Whatever help you need with finding the right social housing property, the Homefinder UK Case Management Team can help. Whether that means sourcing the property for you in your chosen location or helping you with the registration process, no task is too big, or too small!

Contact the Homefinder UK Case Management Team here.

How do I find out which properties are available?

Properties are made available by landlords and advertised on the Homefinder UK website. They also offer mutual exchanges through House Exchange and access to the government’s Homeswap Direct service. By registering on Homefinder UK, applicants are able to see all immediately available homes and mutual exchanges.

Homefinder UK is free for Family Mosaic tenants and you can register now at

Contact email:
Contact number: 020 7619 9705

London Housing Moves scheme

With the Mayor of London’s Housing Moves scheme, a move to a new area may be closer than you think. Do you need to move closer to work or college? Looking for a smaller home? Want to be closer to family or friends, maybe to provide care or support? Are you overcrowded?

If the answer to any of these question is yes, or if you have another reason for moving to a new area, then the Housing Moves scheme could be just what you need.

Housing Moves is the Mayor of London’s scheme to helps social tenants in London to relocate to other parts of the capital. All council tenants and housing association tenants can apply, as long as they have a secure or assured tenancy.

From 1st May 2015, overcrowded tenants will get extra priority through the scheme. Housing Moves has introduced a new band 3 for overcrowded applicants. Until now overcrowded families were placed in Band 4.

Applicants registered on the scheme have already had their banding amended and will have been contacted by Housing Moves to advise them of any changes to their priority. Priority is given to the following groups:

  • Band 1 – people who have more bedrooms than they need and wish to downsize
  • Band 2 – people in work or training
  • Band 3 – people who need more bedrooms than they have and are overcrowded (new band )
  • Band 4 – people who want to move to give care (previously Band 3)
  • Band 5 – all other applications (previously Band 4)

Housing Moves is a choice based lettings scheme. This means that once tenants have registered, they can see details of all available properties on the Housing Moves website and can express an interest in the ones that would suit them.

The Housing Moves scheme is separate from Family Mosaic’s Transfer scheme. So, if you are interested, you will need to apply directly to Housing Moves rather than Family Mosaic. Your application form will be checked by us before you can express an interest in properties. You must have a clear rent account to join the scheme.

To find out more about the scheme, including how to apply, please visit

The Mayor of London also runs the Seaside & Country Homes scheme to help tenants who are aged 60 and over to move to other parts of the country from London. You can find out how to access Seaside and Country Homes here.

Next Steps Scheme

The Next Generation scheme has been re-launched as the Next Steps scheme.

This scheme aims to give a hand up to the sons and daughters of Family Mosaic tenants in London by offering intensive employment and training support and an affordable home of their own for a fixed period. By offering separate rehousing, we can help to tackle overcrowding in our homes.

Approval for rehousing is linked to completing a personal employment and training action plan supported by our award-winning Employment team. Bidding details for a one bedroom property will only be given on confirmation of a job offer and having worked in that post for a month.

The scheme is open for applications until 1st October 2016. It is only open to tenants who are overcrowded and requiring a 3 bedroom property or more. We will confirm that the criteria is met with each applicant.

For more information, please call us on 0300 123 3456 or at

What you can expect from your new home

We take pride in making sure every home we let is finished to a high standard and ready for you to move into.

We publish a leaflet explaining what our property standards are – you can read it here.

Improving health, wealth and wellbeing through housing

Improving health, wealth and wellbeing through housing

Improving health, wealth and wellbeing through housing