Anti-social behaviour

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It’s important to us that our residents live together in an environment of respect and tolerance.

We take anti-social behaviour very seriously and we will not tolerate it in any form and we will do all we can to tackle it.

What is anti-social behaviour?

In general terms, anti-social behaviour (ASB) is any action that can cause nuisance or annoyance to anyone. ASB can affect some people more than others so we always look at the individual’s experience and the impact the behaviour has.

Before reporting ASB to us

You should first try speaking to your neighbour, if you can try using a Dear neighbour card which you can download here or request from your customer care team via email at customercareline@familymosaic.co.uk. It’s likely that your neighbour would prefer that you speak to them first before contacting us as they may not be aware they are causing problem.

We will record all reports of ASB but will only take action or investigate what we feel is genuine ASB or behaviour which is caused by someone acting unreasonably. We expect most people to resolve their disputes themselves.

If you are experiencing ASB, select the type below to find out what we can do to help and what you should do yourself.

Improving health, wealth and wellbeing through housing

Improving health, wealth and wellbeing through housing

Improving health, wealth and wellbeing through housing