Anti-social behaviour

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It’s important to us that our residents live together in an environment of respect and tolerance.

We take anti-social behaviour very seriously and we will not tolerate it in any form and we will do all we can to tackle it.

What is anti-social behaviour?

In general terms, anti-social behaviour (ASB) is any action that can cause nuisance or annoyance to anyone. ASB can affect some people more than others so we always look at the individual’s experience and the impact the behavior has.

There may be a fine line between ASB and disputes between neighbours over relatively minor incidents, although, if persistent, they can become ASB.

Anti-social behaviour can include:

  • Intimidation through threats or actual violence
  • Harassment
  • Verbal abuse
  • Homophobic behaviour
  • Abusive behaviour aimed at causing distress or fear to certain people, for example, elderly or disabled people
  • Hate crime targeted at a person because of hostility or prejudice towards that person’s race or ethnicity, religion or belief, sexual orientation, transgender identity
  • Noise
  • Dumping rubbish
  • Animal nuisance, including dog fouling
  • Vandalism, property damage and graffiti.

You can find answers to some frequently asked questions regarding anti-social behaviour here.

What is not anti-social behaviour?

We do not consider noise caused by everyday domestic activities or noise caused by insufficient sound insulation as anti-social behaviour. We also take the view that personal arguments are best resolved by those involved. Therefore, for issues like these we can only offer mediation.

One-off parties are allowed and can only be considered as anti-social behaviour when they are too frequent, last too long or are excessively loud.

What you can do

  • Be considerate. Noise nuisance, and disputes over shared areas are the most common ASB complaints and can cause long-running disputes which can escalate into more serious cases. Showing consideration for those who live around you at all times is vital. See our “Guide to Noise Nuisance” leaflet below for more information.
  • Help us solve it. Take part in mediation with your neighbour to discuss any disagreements you might have. See our “Guide to Mediation” leaflet below for more information.
  • Provide evidence. Provide us with any evidence you can gather to prove the ASB you are experiencing. If the matter goes to court we will support you to give evidence.

What we can do

  • We will investigate all nuisance cases reported to us fairly and sensitively
  • We will keep a record of the information we are given and any action we take as a result
  • We will offer to mediate between the two parties involved in a nuisance dispute
  • Where there is clear proof of serious anti-social behaviour, we may take legal action against the person causing the nuisance
  • We will advise you on action you can take, and on other agencies that may be able to offer more appropriate help

You can find more information in our Anti-social Behaviour policy.

Reporting anti-social behaviour

Please click here to report anti-social behaviour incidents

More information

You can find a range of information about anti-social behaviour and how to deal with it in our Guides section.

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