Your rent

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Rent from letting our properties is one of our main sources of income and pays for the services we provide to you.

It is therefore very important both for you and for us that you pay your rent. We offer a number of ways to make paying your rent as convenient as possible for you.

Pay your rent

MyAccount

MyAccount is available 24 hours a day and you can use it to pay your rent, see your rent statements, report repairs, see a history of your repairs, update your information and much more. MyAccount can be accessed from any internet-connected device such as your phone, tablet or computer. It is a free service available for all Family Mosaic residents. Register today for immediate access and start managing your home with us online.

AllPay

Pay your rent at your convenience by using allpayments.net. It’s safe and all you need is your payment card number.

Direct Debit

To set up a direct debit with us call us on 0300 123 3456. This way the correct rent will automatically be taken from your account every month.

Mobile

AllPay have developed apps so that you can pay your rent via your smartphone. Download the app for your phone to make payments at your convenience.

Swipe, credit & debit cards

You can pay your rent in cash or by credit or debit card using your swipe card at a post office, local shop, store or garage with PayPoint.

SMS

Pay your rent by SMS via allpay.net’s secure text message payment system with your mobile phone, debit card and your swipe card.

Telephone

You can pay your rent by phoning our Customer Care Line on 0300 123 3456 and using your debit card.

We will ask you to tell us at the start of your tenancy which payment method you will be using. You can change to a different method at any time as long as you let us know first.

About your payment options

Direct Debit

Paying your rent by direct debit is quick and easy, hassle-free and guaranteed. And you have the right to cancel at any time. Remember, your rent is due in advance, whether you choose to pay weekly, fortnightly, every four weeks or monthly.

To set up a direct debit with us, phone us on 0300 123 3456 and then either send it to us or drop it off at one of our offices.

Once your direct debit is set up, you’re covered by the direct debit guarantee against any errors that are made by your bank, building society or us. You also have the right to cancel your direct debit at any time – please contact us in advance though, and remember that if you still have rent due, you’ll need to find an alternative way to pay us.

If you’re having financial difficulties, contact us. Please note that if your rent goes up, we will send you a letter informing you that we intend to increase your direct debit 10 days before this happens. You don’t need to worry about changing anything.

Online

Pay your rent at your convenience, 24 hours a day, by using www.allpayments.net. It’s safe and secure: all you need is your payment card number.

If you can’t find your payment card number or you’ve lost your card, call us on 0300 123 3456.

If you’re paying your rent online for the first time, you’ll be asked to choose your own password and you’ll need an email address for payment confirmation. Each time you pay your rent online, you’ll need to remember your password.

Once you’ve signed into your account, you’ll be greeted with a message confirming you’re making a payment to Family Mosaic. Enter the amount you want to pay, the details of your debit card and then click ‘Pay Now’. When payment is completed, a confirmation page will appear with a payment reference and authorisation code. You will also receive a confirmation email.

Mobile

Got an iPhone, Windows or Android phone? You can now pay your rent by using your mobile phone. Allpay have developed an app so that you can pay your rent via your iPhone or Android smartphone.

Visit the iTunes store, Windows store or Google Play, search for “allpay” and then download the new app to your phone.

Once installed, you’ll need to register your account, which may take a few minutes. Once registered, you’ll be able to pay your rent when you want, wherever you are.

Swipe, credit & debit cards

You can pay your rent by using your debit card at your local post office, or at any shop, store or garage that has PayPoint.

You’ll need to remember to take your swipe card with you (this is your rent card that has been given to you by Family Mosaic) as well as a debit card. There’s a post office near you where you can pay your rent and your gas, electricity and other utility bills, by using your debit card, cash or cheque. You can pay your rent by using your local shop, store or garage with PayPoint.

Telephone

You can pay your rent by phoning 0300 123 3456 and using your debit card.

All you need is your pay reference number: if you can’t find this, then you can use your name and address.

Alternatively, you can also use allpay.net’s safe and secure automated telephone payment system on 0844 557 8321. This uses an interactive voice response system, so you can make rent payments any time of day, any day of the week: and if there’s a problem, don’t worry someone will be there to help you.

SMS

You can use your phone to pay your rent by sending a text via allpay.net’s secure text message payment system.

You’ll need a UK registered mobile phone, a debit card and your swipe card. Then you’ll need to visit the allpay.net site to register for text payments. Once you’ve registered, you’ll be able to pay your text when you like, whenever you like, wherever you are.

All you do is to text “Pay” along with your registration text code and the amount you wish to pay, followed by your text password (which is the last four numbers of your debit card).

Frequently Asked Questions

Can I check my rent statements online?

Yes. You can check your rent statements using My Account, our online service portal that provides a range of information and services for you to use at your convenience. If you haven’t registered for an account yet you can do so here.

Can I make cash payments?

You can pay by cash at Post Offices and other shops that have PayPoint machines. We cannot, however, accept cash at our offices.

How do I know if you’ve received my money?

If you’re worried that we might not have received your rent money, call us on 0300 123 3456. All calls are free. You can also post a copy of your receipt to us.

If you made a payment at a bank, you might have forgotten to include your payment reference number. Please phone us and let us know so that we can resolve this.

How do I change the way I pay my rent to you?

You can use My Account to change your preferred payment method. You can also call our Customer Care Line on 0300 123 3456. All calls are free.

Improving health, wealth and wellbeing through housing

Improving health, wealth and wellbeing through housing

Improving health, wealth and wellbeing through housing