Pay us a compliment

We encourage everyone at Family Mosaic to exceed expectations, so that our customers receive the best possible service.

If someone at Family Mosaic has impressed you, why not nominate them for a WOW! Award?

The WOW! Awards are the UK’s only national awards that recognise excellent customer service based purely on customer nominations.

Make a nomination now >

Nominee: Tobi Wilson

I think Tobi Wilson deserves a WOW Award. Tobi has worked really hard supporting our TRA Project. He's always available to give me sound advice and support. Since taking over from Angus Kerr, Tobi has proven to be a very good Inclusion Officer. I'm really looking forward to working with Tobi in 2015.

Nominated By: V Mcintosh

Nominee: Chontrelle Grant

I see Chon as the face of Family Mosaic. Always smiling, helpful and goes the extra mile to help you. As well as being the friendly face, she's also the voice that I recognise at the end of the phone.

Nominated By: V Mcintosh

Nominee: Daniella Grando

I want to nominate Danielle for her patience, goodwill and fabulous problem-solving.

Nominated By: Debbie Hampshire

Nominee: Daniella Grando

I find Daniella a pleasure to work with. I find her to be knowledgeable and helpful. And I enjoy her sunny disposition. Nothing is too much trouble.

Nominated By: Sandra Keepen

Nominee: Gary Madden

Gary is well-mannered and very skilled at what he does. Great job, very happy with his work and result. One of the best employees of Family Mosaic by far :)

Nominated By: Issac Firdaus

Nominee: Rachel Aldridge

She is very helpful and polite. She helped me a lot.

Nominated By: Jane Owen

Nominee: Gary Madden

He was very helpful, friendly, tidy, clean worker, polite, would recommend him as a good worker.

Nominated By: Angelina Plati

Nominee: Claire McInerney

I would like to nominate Claire because she deserves it due to going the extra mile. She's took care of so many things in the short amount of time I've known her. She's very kind, helpful and understanding and patient. She works really hard. She should have an award for all her work.

Nominated By: Daniel White

Nominee: Rachel Aldridge

I was extremely pleased with the customer service I received from Rachel over the phone when reporting a repair for my home. She was very understanding, empathetic and down to earth. She had a considerate tone and did all that she could within to her power to help the situation. She should be a role model for all future staff and i would be very pleased if she were able to get a pay rise/bonus/reward as I was that pleased with her service

Nominated By: Timur Cantemir

Nominee: Bella Belfon Rose

As part of the Employment and Training Team we constantly liaise with the reception team in Albion House on a regular basis to book rooms, greet and direct customers/learners, sign in external tutors and visitors in order to deliver in-house customer training. The reception team manages influx of people which can be especially demanding on those days when we run multiple training simultaneously in Albion House. Occasionally the staff at front desk has helped to trouble shoot last minute to manage last minute demands, always do their best to provide us with training rooms when space is limited and ensure the venue is set up according to training need. From setting up facilities/training resources and managing learners at front desk, communicating effectively with our team, the reception provides essential service to help us carry out our work in house. Recently taking on the role of the Training Coordinator in London base I have found Bella and her team most helpful in supporting the work we do. I want to thank Bella for all the support she and her team has provided me with since I have taken on my new role. She has been patient, accommodating, informative and very helpful. I definitely couldnt do my work without her and the team's help. Taking on a new role can be a daunting experience but Bella and her team has made it that much nicer. I really appreciate it.

Nominated By: Sabrina Malik

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