Pay us a compliment

We encourage everyone at Family Mosaic to exceed expectations, so that our customers receive the best possible service.

If someone at Family Mosaic has impressed you, why not nominate them for a WOW! Award?

The WOW! Awards are the UK’s only national awards that recognise excellent customer service based purely on customer nominations.

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Nominee: Ian Lloyd, Anthony Lawley, Steven Lawley, Gregory Taylor, Lee Cole

Can I put Tony Lawley's team (S&R) forward for a WOW award. We have had assuarance issues with local authorities recently resulting in spot visits to check for safety and compliance. These visits are unannounce and across all utilities. The outcome of Tony's inspection can only help build confidence with Worcester Council. Considering the dept of inspections I feel this is a great effort on their part.

Nominated By: Thomas Dickinson

Nominee: Jim Daley

Jim is so prompt when responding to job requests. Not only does he arrive early, he is diligent, polite and courteous when completing a task. His work is finished with precision and he follows up on jobs to see if they have lasted. Jim Daley is a credit to the JLL team.

Nominated By: Colin Paul

Nominee: Ian Lloyd, Anthony Lawley, Steven Lawley, Gregory Taylor, Lee Cole

Can I put Tony Lawley's team (S&R) forward for a WOW award. We have had assuarance issues with local authorities recently resulting in spot visits to check for safety and compliance. These visits are unannounce and across all utilities. The outcome of Tony's inspection can only help build confidence with Worcester Council. Considering the dept of inspections I feel this is a great effort on their part.

Nominated By: Thomas Dickinson

Nominee: Jim Daley

Jim is so prompt when responding to job requests. Not only does he arrive early, he is diligent, polite and courteous when completing a task. His work is finished with precision and he follows up on jobs to see if they have lasted. Jim Daley is a credit to the JLL team.

Nominated By: Colin Paul

Nominee: Robert Beanland

Dear Kevin,I wanted to write to you expressing my thanks for some outstanding customer service we have received from one of your team, Mr Robert Beanland.My mother, Mrs Greenwood, had a gas leak which was repaired quickly by National Grid. They sub-contracted the work to fill in a hole in my mother's garage to Balfour Beatty. I understand you also sub-contracted this work to another supplier and this is where we had a big problem. The company filled in the hole but in doing so managed to damage the garage door. The door could not be closed and my mother became very anxious because of the security risk - there were garden tools in the garage as well as direct access through to the rear of the property.I found it quite difficult to get someone at National Grid to take ownership of the problem, and then out of the blue I got a call from Robert who has restored my faith in customer service, especially when big companies are involved.Late on Friday evening of 03/10/2014, Robert called me to say he had picked this up. He immediately got to the bottom of the issue, explained he would now own this and said he would get someone to call me back.Within minutes I had a call from a garage door repairer who told me he was en route to my mother's. Soon after the garage door had been made safe and secure, with arrangements in place to fit in a new door on Monday 06/10/2014.Robert then called back to confirm the arrangements, checking again later on Friday taht all work had been completed. He also called me on Sunday to reconfirm arrangements for Monday.So after a dreadful initial experience with your sub-contractors, there has been such a positive turnaround thanks in no small part to Robert.Please pass on our personal thanks for all his help and support.Kind Regards,E Clarke ( & on behalf of)Mrs Greenwood

Nominated By: Mrs Mavis Greenwood

Nominee: Jill Jeanes

Jill is always there to help anyone, not just in theatres but everywhere else! She's a very hard working band 7 whose ideas have helped improved the department. I feel sure everyone will echo this and therefore Jill has been nomiated for this in recognition of all she does.

Nominated By: Anonymous

Nominee: Naveen SeTty

I hate hospitals and suffer from extreme panic attacks and don't do well with strangers. I found Naveen very calm and was clear with his communication. He was very caring, and his integrity is amazing. He is exceptional and an asset to the hospital. He deserves this award and more. I usually walk out and refuse help but had total trust in him. Please thank him.

Nominated By: R. Young

Nominee: Clare Deakins

Totally cheery and helpful team member. Clare is always looking at her patients with interest and jollying along with us all. Always trying to be helpful.

Nominated By: Deather Ryan

Nominee: Lyn Grant-jones

Lin and Jeanette for a successful vbac which I never thought possible after my emergency c-section with my first baby. I was terrified about my 2nd labour but they managed me confidently and were sympathetic to my labour-psychosis. Andrea for all the help and advice she gave me prior to labour, I swear if she hadn't advised me on what to take and do my contractions wouldn't have been so progressive and productive. On my first labour everything ground to a halt.

Nominated By: Rachel Dominy

Nominee: Andrea Chrustawcsuk

Lin and Jeanette for a successful vbac which I never thought possible after my emergency c-section with my first baby. I was terrified about my 2nd labour but they managed me confidently and were sympathetic to my labour-psychosis. Andrea for all the help and advice she gave me prior to labour, I swear if she hadn't advised me on what to take and do my contractions wouldn't have been so progressive and productive. On my first labour everything ground to a halt.

Nominated By: Rachel Dominy

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