Pay us a compliment

Wow awards logoWe encourage everyone at Family Mosaic to exceed expectations, so that our customers receive the best possible service.

If someone at Family Mosaic has impressed you, why not nominate them for a WOW! Award?

The WOW! Awards are the UK’s only national awards that recognise excellent customer service based purely on customer nominations.

Make a nomination now


Nominee: Adeyinka Alabi

She has helped me in so many ways - cooking, cleaning, helped me to pay bills. And she has been so kind to me, helped me with problems and been a good listener and a good friend. I will miss Ade very much. She deserves this award to show my thanks to her.

Nominated By: Selina Kelly

Nominee: David Baker

David brought a warm and friendly service from the moment he stepped into the door and out. He came on time, fixed the problems with our tap, he done a fab job! We are really happy with the service we got from him. Thank you David!

Nominated By: Hoa Nguyen

Nominee: Sandra Walker

Sandra had a very caring, professional attitude, sorted out all our problems with care, which ended positively, and we thank her and Steps for making our life easier and less stressful.

Nominated By: Mr & Mrs R & D Murphy

Nominee: Oliver Lydon

I had a number of repair issues and not only was Oliver extremely helpful and patient, he managed to answer my questions! And if he didn't have the answer he would speak to people that did. I was very impressed with his level of customer care and thanks to him, my repairs are now progressing.

Nominated By: Alison Ruffell

Nominee: Teresa Parks

Teresa really does 'go the extra mile'. She is always cheerful, always willing to help in any way she can, does her work in a very efficient manner. Teresa is the kind of carer who inspired confidence. You feel that she can handle any situation that may arise. We are lucky in Lion Oak Court in that we have a very good team of carers here, but I would like to nominate Teresa as being outstanding.

Nominated By: Anonymous

Nominee: Gus Channer

Well-presented, friendly, tidy, clean worker. Thank you for the handy service. Quick and efficient and ready available.

Nominated By: E. A Nuttman

Nominee: Gus Channer

Gus always completes his jobs to a high standard and is very friendly on his jobs. I have had Gus as an operative various times and he comes across that he can complete all tasks set very well. Super handyman!

Nominated By: Anonymous

Nominee: Lorraine Shepherd & Gemma Webb

Mr Bennett called to express how the on-going health issues his daughter is having (due to on-going excess damp issue in the property) was dealt with professional and friendly by Lorraine and Gemma. He wished to highlight how the time they took to talk about options with him has helped get the wheels moving on getting the issue resolved.

Nominated By: Mr Bennett

Nominee: Newhythe Team

On a recent high profile child protection case, the staff at Newhythe were in constant contact with Health, feeding back their concerns without delay and working with Health to improve outcomes for the child where possible. They always shared their information and were happy to offer support where possible. Their consistent determination pushed this case through the processes needed to ensure this child was safe and ultimately removed to a place of safety. Their records are written contemporaneously and in great depth of detail and the child is always at the centre of their concerns, which demonstrates a clear understanding of the roles of those involved.

Nominated By: Lynda Barnes

Nominee: Phil Lambert

Phil nominated himself to attend a potential latent defect at Dawkins Court along with our contractors. This is quite a large complaint of leaks/damp with several residents in this block. Phil offered his expertise to attend site at short notice along with our contractors. Due to this the leak/defect was found and reported back to same day. This has saved Family Mosaic a lot of time on trying to source this along with further complaints.

Nominated By: Frances Malone

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