Pay us a compliment

We encourage everyone at Family Mosaic to exceed expectations, so that our customers receive the best possible service.

If someone at Family Mosaic has impressed you, why not nominate them for a WOW! Award?

The WOW! Awards are the UK’s only national awards that recognise excellent customer service based purely on customer nominations.

Make a nomination now >

Nominee: Customer Care Line

Ms Emanuel wanted to praise the customer care line team for always listening, despite some of the challenging calls we receive. Ms Emanuel wanted to say how amazing the customer care line is, and that we are always curious to her when she calls through.

Nominated By: Ms Emanuel

Nominee: Gary Madden & Michael Mcmahon

He is friendly, punctual, reliable, thorough and spent no time messing about. He and his colleagues got on with what they had to do straight away and did not stop until it was all finished. Excellent

Nominated By: June Merrils

Nominee: Jack Illsey & David Baker

They were both very friendly and professional. They arrived on time and completed their work efficiently and even cleared up after themselves. Thank you.

Nominated By: A. Brown

Nominee: Richard Mumuni & David Baker

Their standard of work and professionalism is of the highest grade. My kitchen and home is a place of pleasure now. I'm very happy, thank you.

Nominated By: Gary Andrews

Nominee: Richard Mumuni & David Baker

Richard and David were fantastic and did a great job. They provided good quality service and showed great customer service. Thank you.

Nominated By: Laurencia Kwanga

Nominee: Richard Mumuni & Steven Marrast

Richard did a very good job with his colleague Steven. The work they did on our bathroom and kitchen was very good, it looks brand new and I'm very happy.

Nominated By: Juliana Hayes

Nominee: Richard Mumuni, David Baker & Sara Alsheba

They all carried out and completed the job very well and to the best standard. They were punctual and they tidied up after they finished their work. They listened to everything I was saying in regards to the repair and they were so professional throughout the time they were here. They finished all the work as promised.

Nominated By: Fatma Abdikheir

Nominee: Richard Mumuni

Richard is professional, polite and efficient. He went above and beyond his role as a technician. He takes pride in his role and genuinely is concerned about meeting the needs of the client. Fantastic customer service.

Nominated By: Wilhemina Annum

Nominee: Wendy Rowe

Wendy is prompt, courteous and enthusiastic in her dealing with client problems. Wendy was alert to everything she thought that would help me in my endeavours to get re-homed to sheltered housing. Thank you.

Nominated By: David Harrison

Nominee: Elliot Woolf, Chantelle Mitchell, Hang Pham, Sara Mahjabin

Thanks again for urgent assistance, Repairs/CCL are the true dream team!! :) What would we do without you?

Nominated By: Nikita Alphonso

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