Pay us a compliment
If someone at Family Mosaic has impressed you, why not nominate them for a WOW! Award?
The WOW! Awards are the UK’s only national awards that recognise excellent customer service based purely on customer nominations.
Nominee: John Phelan
I am a mother with two children and my husband passed away in January 2012. He had always dealt with all the affairs and I was left facing debts, homelessness, severe stress and a heart condition; and whereever I went for help and advice, I was treated without dignity and respect. I was at the lowest point of desperation and extreme sadness, and attempted suicide. Then I was given the Family Mosaic telephone number and I was approached by John Phelan who was the kindest man I have ever met and, during the time in my life when I was my most vulnerable, John accepted me into the service. I was in tears whilst speaking to him and he was so compassionate towards my circumstances - I could see he was feeling my pain. John spent over three hours with me, until the office closed, to help with my situation. John gave me a Support Worker to address my immediate needs. I have been mistreated and felt dejected by services and people, however John is the only person who has listened to my story and renewed my hope that there is help out there. Thank you from my heart for the respect and time John has given me, he is truly the kindest person I have ever come across.
Nominated By: Mrs Julia Roberts
Nominee: John Roath
John has helped me survive and supported me through difficult times and a house move. At this point in my life, I have lots of difficulties and hurdles to get over and would be dead now if it was not for John.
Nominated By: Paul A Patterson - Barnes Close
Nominee: Shaun McNamee
Shaun has been very helpful and spotted things that needed fixing without my mentioning them, when it came to the Handyman MOT. He always kept me informed, was always punctual, and explained things very patiently. He worked very efficiently and did a great job. Aside from the his work skills he is very personable and friendly, which is important when it comes to customer relations. I shall ask for him again if I can!
Nominated By: Christine Woburn - Holmdene Ave
Nominee: Shaun McNamee
He was very polite and helpful and assisted and advised us appropriately whilst carrying out his duties. He was efficient and kept working area clean and tidy. It will be nice to have him again in our property! Excellent service!
Nominated By: Rebecca Williams - East Street
Nominee: Shaun McNamee
Shaun is polite and helpful, his work is truly excellent and he does go the extra mile. He is a great asset to the handy service and thoroughly deserves a WOW Award. What a willing worker, neat and tidy too! We would recommend him anytime.
Nominated By: Ian and Olwen Vaughan - Midmoor Road
Nominee: Antionette Charlery
Mrs Henry from Mountsfield House, Primrose Way, called to nominate Antionette for a WOW award. She said she didnt know what she would do without her. Antionette has helped her getting her heating sorted out and helping with a budgeting loan for her to get a cooker. Mrs Henry had an accident with her bed, which is on wheels, as there is no carpet. Antionette personally got down on hands and knees and removed all 8 wheels from her bed to avoid further accidents. Mrs Henry is extremely grateful for all of her help.
Nominated By: Chloe MacQuarrie
Nominee: Sherie Haynes - INTERNAL
Sherie Haynes, Team Leader in London Complex Needs services, has been nominated for an award by Hackney Council in recognition of her work in tackling and reducing anti-social behaviour in the borough. A customer of our supported housing scheme at Arcola Street was dealing drugs and procuring vulnerable women from the supported housing block above the Arcola Street office. Sherie, working in conjunction with Rosealeen Sogunro from Supported Housing Management, succeeded in securing the eviction of the tenant. However, following the eviction he kept returning to the area and intimidated and harassed staff and other vulnerable people. Sherie worked with the police and the ASB coordinator at Hackney Council to gather evidence of this harassment and went to court to give evidence against him. The police succeeded in securing a five-year anti-social behaviour order against the tenant. He has not been seen around the area again which is good news for vulnerable women in the area. This was a particularly traumatic experience for Sherie, as the perpetrator followed her home and harassed her outside work. In recognition of her efforts, Sherie has been nominated by the boroughs ASB coordinator and police officer. Sherie will be attending a ceremony at Hackney Town Hall in November to receive a commendation certificate from the Mayor of Hackney and the Borough Commander.
Nominated By: Kate Jones
Nominee: Steven Baxter - INTERNAL
Steve has been very helpful to the Supported Housing team for many years. He has gone above and beyond his role to assist with many housing-related queries in our team. His willingness and availability to help our team, sometimes outside his working hours, has been outstanding. For example, Steven recently attended one of my sites out of hours on my request. This was due a ceiling collapsing in of our Supported Housing properties and we were unable to contact the tenant above for Mears to come and repair leak. Steve attended the site, investigated the source of leak and informed Mears immediately. He also reassured the tenant that the ceiling will be made safe. This was an excellent display of customer care that we are used to from Steve B. Another similar incident happened last week where Steve attended a site nearby to oversee a jammed communal lock change by Mears in a mixed Supported Housing / General Needs block. Steve waited an hour on site for the tenants to arrive so he could hand-deliver the keys to them in case they had problems gaining access. This assistance to our team is beyond his role and is greatly appreciated. He definitely deserves a WOW!
Nominated By: Kawsor Ali
Nominee: Jodie Mills
Jodie was very helpful to me. She is a fantastic person! I could write more but my English is not good. I believe Jodie deserves a WOW Award.
Nominated By: M Dabrowshe - Keats Avenue
Nominee: Jodie Mills & James Bell
On approaching Family Mosaic for help with regard to my situation, Jodie and James have been amazing with the service and back up, absolutely fabulous. I would recommend to anybody.
Nominated By: R Witton - Romford