Pay us a compliment

We encourage everyone at Family Mosaic to exceed expectations, so that our customers receive the best possible service.

If someone at Family Mosaic has impressed you, why not nominate them for a WOW! Award?

The WOW! Awards are the UK’s only national awards that recognise excellent customer service based purely on customer nominations.

Make a nomination now >

Nominee: Terry, Steve & David

I just wanted to drop a line regarding the new double glazed windows which have literally just been installed this week by the team from Ward Glass and finished today. Perhaps I should wait a week or two in case they fall out but I really just wanted to say a huge thank you to Terry, Steve & David from Ward Glass for their hard work in making the whole experience as pain-free and undisruptive as possible. They turned up every day on time and were extremely professional, courteous and helpful all week. They stuck to the installation date without change and completed the job within the estimated time. Having been in this property since 1969 my Mum has seen some very money wasting, unreliable tradesman turn up with no idea of what they were supposed to be doing, so it's really refreshing to see Family Mosaic are enlisting such a professional company such as Ward Glass & I hope they continue to use them for as much work as possible.Thanks again Ward Glass and to Victoria Lidgard who helped get this off the ground to enable my Mum to be & cosy & warm, please God this coming winter & many more.

Nominated By: M & K Enright

Nominee: Lisa Windley

I would like to take this opportunity to thank you so, so very much for all your hard work and commitment to enable us especially Georgia to move on and make a new life for ourselves. We will never forget what you have done for us. We hope to see you soon to personally thank you for all the hard work you do.

Nominated By: Emma, Jake And Georgia

Nominee: Deborah Thompson

Deborah has always been very kind and helpful to me! I can be a rather difficult and demanding tenant sometimes! She has the patience of Job in the bible.

Nominated By: Nigel Cutteridge

Nominee: Jack Illsley & David Baker

Two very efficient young men. Very helpful and polite. Great service.

Nominated By: Mrs D Bennetts

Nominee: Sam Defrond

On behalf of the Essex Directorate, we would like to nominate Sam for a WOW. Sam has grown in confidence so much and is so helpful. Nothing is a problem, and he drops anything at a hat to help people out and always with a smile!!!

Nominated By: Louise Payne

Nominee: Debbie Wang

I'm in process of selling my flat in Biggs Square. I have been put under pressure as quick sale will guarantee another property being allocated to me which is a great opportunity for my growing family. I was worried with how things will progress with Family Mosaic as I experienced many problems when buying my flat. Debbie has been outstanding from the beginning. She took on board my story and when she said that policies need to be followed, I thought: "Here we go again! It's gonna be a disaster!" How wrong I was. Her advice was very helpful and she made it happen. I had an open day within just over a week from submitting my interest for sale! I am amazed truly and so, so thankful. One of the viewers asked me about Family Mosaic. I answered that it is people that make a difference and how grateful I was to Debbie to make impossible a reality and how that changed the company's image in my eyes. She is such a star! Thank you so much! I hope that everybody along the way will be as dedicated as Debbie. That would save me lots of stress!

Nominated By: Katarzyna Kropidlowska

Nominee: Sharon Lingwood

Sharon has had the difficult task of looking after and helping the tenants of Marlborough House, St Leonards-on-Sea who, since the traumatic fire which took place in July 2013, have been scattered over the Hastings/St Leonards/Bexhill area. Sharon has always done her best, in the small amount of time allowed, to help all the tenants of Marlborough House in so many ways including keeping us up to date with rebuilding progress (or lack of it!), social events, outings and help with any tenancy or accommodation problems. She has helped us in so many ways and has helped to make this traumatic time a little more bearable. I think that she really deserves a WOW award.

Nominated By: Mrs Coral Pritchett

Nominee: Julie Coulton, David Baker, Ricky Walker

At very short noticed and with a "we can" attitude, Julie organised for two of the Handy Service team to assist me in helping out one of our disabled residents. There was some heavy furniture that needed moving before some repair works to be done in the kitchen and bathroom could start. Even though it would not normally be their job, David and Ricky did the job with enthusiasm, speed and efficiency and the resident commented to me how she appreciated their efforts. So did I, hence the nomination to them all.

Nominated By: Rod Laird

Nominee: Leslie Hall

I would like to personally thank Les for his dedication to his customers. He has worked tirelessly in order to resolve the issue, and has kept me updated every day. It has been a very difficult time for me personally, and Les made things just that little bit easier. He is a credit to Family Mosaic. Thank you!

Nominated By: Mrs Marilyn Long

Nominee: Terry, Steve & David

I just wanted to drop a line regarding the new double glazed windows which have literally just been installed this week by the team from Ward Glass and finished today. Perhaps I should wait a week or two in case they fall out but I really just wanted to say a huge thank you to Terry, Steve & David from Ward Glass for their hard work in making the whole experience as pain-free and undisruptive as possible. They turned up every day on time and were extremely professional, courteous and helpful all week. They stuck to the installation date without change and completed the job within the estimated time. Having been in this property since 1969 my Mum has seen some very money wasting, unreliable tradesman turn up with no idea of what they were supposed to be doing, so it's really refreshing to see Family Mosaic are enlisting such a professional company such as Ward Glass & I hope they continue to use them for as much work as possible.Thanks again Ward Glass and to Victoria Lidgard who helped get this off the ground to enable my Mum to be & cosy & warm, please God this coming winter & many more.

Nominated By: M & K Enright

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