Pay us a compliment

Wow awards logoWe encourage everyone at Family Mosaic to exceed expectations, so that our customers receive the best possible service.

If someone at Family Mosaic has impressed you, why not nominate them for a WOW! Award?

The WOW! Awards are the UK’s only national awards that recognise excellent customer service based purely on customer nominations.

Make a nomination now

 


Nominee: Sally Munt

I want to thank Sally for taking my request seriously and getting everything done efficiently. I really appreciate it. Thank you

Nominated By: Sharyn Davis

Nominee: Carol Taylor

Zoe called the Customer Care Line today to put forward a WOW award for her lovely floating support officer Carol Taylor. Carol was supporting Zoe before Christmas however this then stopped. For 4 months Zoe has had an awful experience without this support from Carol, however she recently received a letter advising that Carol will be supporting her again and she would just like to say she is very thankful, a wonderful woman and she appreciates everything that Carol does for her. Thank you Family Mosaic.

Nominated By: Zoe M

Nominee: Darrell Donaldson

I recently spent a day shadowing Darrell as he carried out estate inspections, tenancy sign ups and investigated incidents of ASB. I was really impressed with his natural ability to relate to customers and his attention to detail. Darrell handled everything that was thrown at him in a calm and professional manner.

Nominated By: Danny Nicklen

Nominee: Janet Turner

Jan has been very, very helpful, I really appreciate all her work to try and get a repair that has been outstanding for some time resolved for me, please pass on my appreciation to her manager.

Nominated By: Sylvia P

Nominee: Tamara Degrassi

Mr Molinaro emailed the CCL praising Tamara for the excellent work performed by her in remedying an age old issue. He is very grateful for Tamara's prompt action and says Family Mosaic have such an asset in having Tamara as an employee.

Nominated By: Mr Molinaro

Nominee: Lynn Mulindwa

My nomination is for Lyn. Lyn has shown me great understanding, patience and a willingness to listen and offer help and advice when I may have needed. She is a compassionate, caring member of the Family Mosaic team and keeps it real whilst being as helpful as possible. We always manage to have a little laugh and she genuinely cares about the people she works with. She gets a gold star from me and deserves one from you guys..AN ASSET TO YOUR COMPANY

Nominated By: Anonymous

Nominee: Nadia Al-Abdullatif

Nadia was a superstar when our admin team was short-staffed and I needed help for the Quarterly Managers Meeting on 1 April.She laminated papers and prepared equipment to take with us; organised getting everything to and from the venue; took notes and helped me at the venue on the day; and wrote up the notes within 2 working days.Nadia is so obliging, so happy to help, incredibly smart and fun to work with. She is not officially in our team (or directorate even! )and this was all completely above and beyond her normal remit. I could not have gotten through the event without her support, so I wanted to thank her, officially, for conquering her note-taking fears and ensuring the day was such a success.

Nominated By: Miko Schneider

Nominee: Janet Turner

Janet received a call from the tenant chasing up a repair that's has been outstanding for sometime. Janet looked into the history of the repair and even found out who was responsible for the repair and called them to find out more. They subsequently knew nothing about the repair so Janet emailed them all the details to them and raised a CCIM case to monitor the repair. Tenant said Janet was very helpful and went above and beyond for her.

Nominated By: Sean O'Callaghan

Nominee: Family Mosaic

I want to nominate everyone at Family Mosaic as you have all been very helpful and friendly to my husband and I no matter what we have needed from you. Nothing is ever too much trouble from any of you and you are all so polite. We have lived in council or housing properties all our married life 33 years and you are by far the best. So I would just like to say a big THANK YOU ALL very much

Nominated By: Julie Lovatt

Nominee: Sean O'Callaghan

Sean went above and beyond to assist with a very vulnerable tenant. He agreed to monitor the case until her gas was switched back on and make sure all was OK. Even though his department don't assist with gas servicing he felt necessary to step in and help.

Nominated By: Jamie Raymond

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