Pay us a compliment

Wow awards logoWe encourage everyone at Family Mosaic to exceed expectations, so that our customers receive the best possible service.

If someone at Family Mosaic has impressed you, why not nominate them for a WOW! Award?

The WOW! Awards are the UK’s only national awards that recognise excellent customer service based purely on customer nominations.

Make a nomination now

 


Nominee: Levi Ceaser

Levi over the last couple of days has helped me with regard to repair issues for a some of my residents. He has emailed me the details which is really helpful and also offered to call a resident to check an emergency repair had been carried out. He is always knowledgeable and happy to help and a pleasure to work with.

Nominated By: Carly Foley

Nominee: Louise Brindley

Louise took on a challenge to support a customer who needs care and support from Family Mosaic. Although he feels that he does not need our support due to not accepting he has a learning disability. He had attended a benefit meeting without support, which resulted in all his benefits stopping. Louise's manner and positive approach allowed the customer to open up, discuss the problems, work with the family and bring an action plan for the team to follow. She did some of this in her own time as it needed to be dealt with quickly. Well done Louise :-)

Nominated By: Cheryl Edwards

Nominee: Raynor Holmes

Raynor has been supporting a customer who has an acquired brain injury, recently who was referred to our service as the local building society raised concerns over his safety. She has spent months building a relationship with this gentleman, working closely with social care to get the right support he needs. Being failed by health professionals and poor support from the previous care provider, she spent 6 hours in an A&E department to get this customer the medical attention he needed. Thankfully he is now being referred to all the relevant professionals so we can work on his rehabilitation. Well done Raynor!

Nominated By: Cheryl Edwards

Nominee: Helen Sabine

Helen stepped in at the last minute to support one of customers on his holiday to Magaluf in Spain for a 5 day holiday. I want to say thank you and the feed back I have had from the customer that he a great time and really enjoyed his holiday with Helen.

Nominated By: Cheryl Edwards

Nominee: Levi Ceaser

Levi over the last couple of days has helped me with regard to repair issues for a some of my residents. He has emailed me the details which is really helpful and also offered to call a resident to check an emergency repair had been carried out. He is always knowledgeable and happy to help and a pleasure to work with.

Nominated By: Carly Foley

Nominee: Louise Brindley

Louise took on a challenge to support a customer who needs care and support from Family Mosaic. Although he feels that he does not need our support due to not accepting he has a learning disability. He had attended a benefit meeting without support, which resulted in all his benefits stopping. Louise's manner and positive approach allowed the customer to open up, discuss the problems, work with the family and bring an action plan for the team to follow. She did some of this in her own time as it needed to be dealt with quickly. Well done Louise :-)

Nominated By: Cheryl Edwards

Nominee: Raynor Holmes

Raynor has been supporting a customer who has an acquired brain injury, recently who was referred to our service as the local building society raised concerns over his safety. She has spent months building a relationship with this gentleman, working closely with social care to get the right support he needs. Being failed by health professionals and poor support from the previous care provider, she spent 6 hours in an A&E department to get this customer the medical attention he needed. Thankfully he is now being referred to all the relevant professionals so we can work on his rehabilitation. Well done Raynor!

Nominated By: Cheryl Edwards

Nominee: Helen Sabine

Helen stepped in at the last minute to support one of customers on his holiday to Magaluf in Spain for a 5 day holiday. I want to say thank you and the feed back I have had from the customer that he a great time and really enjoyed his holiday with Helen.

Nominated By: Cheryl Edwards

Nominee: Gary Madden & David Baker

I write to compliment the two operatives that attended to my bathroom tiles. On the occasions that they attended they were professional, respectful, helpful and both left no mess behind. I was very impressed with them. The completed work is very satisfactory. Thank them for me.

Nominated By: Dermot FRJ

Nominee: Robert & Colleague

Two people came today to fix the sash windows, one of whom was called Robert. They were both very professional, polite and skilled, and completed the work very efficiently.

Nominated By: Val J

View more feedback >