Pay us a compliment

We encourage everyone at Family Mosaic to exceed expectations, so that our customers receive the best possible service.

If someone at Family Mosaic has impressed you, why not nominate them for a WOW! Award?

The WOW! Awards are the UK’s only national awards that recognise excellent customer service based purely on customer nominations.

Make a nomination now >

Nominee: Paul Wilding

Paul attended our property today from the Water Network.He was presentable, friendly and polite. He solved the problem within 5 mins!

Nominated By: Ashley Moore

Nominee: Rob O'Riordan, Chris Demmings

I nominate the above named, for arriving on time to clear the blockage from my drains. The job was done quickly & efficiently, leaving no mess what so ever. they also arranged to have some one to come & fill in a couple of gaps between the pipes leading in & out of the inspection chamber. All in all a good job well done.

Nominated By: Tom Brown

Nominee: Alex Simpson/pete Ryder

Very professional and polite.

Nominated By: Amanda Howard

Nominee: Ian Unsworth, Jp Dolan, Jermiah Kenny, Anthony Mccaffery, David Sheperd, Danny Gallagher

All work completed within a day whilst I was at work.Minimal disruption.Gas was reconnected as soon as I got back from work - really helpful with little kids around.

Nominated By: Kate Early

Nominee: Ian Unsworth, Jp Dolan, Jermiah Kenny, Anthony Mccaffery, David Sheperd, Danny Gallagher

We were kept well informed and all the staff we made contact with were polite and efficient.

Nominated By: DP Bennett

Nominee: Nick O'Rourke

Helped me deal with a customer query exceptionally well. very impressed with his updates he provided to me. after speaking to the customer myself she was extremly pleased and spoke very highly of him and all the work he had done for her.

Nominated By: Nicola

Nominee: Krystyna Wynn

Nothing is too much trouble for Krystyna. She always goes above and beyond to assist us even when timescales are tight.

Nominated By: Anonymous

Nominee: John Heath / Matthew Daley

John and Matthew came to my house to unblock a drain which was blocked causing waste to back up from mine and the neighbours properties.This was problematic and not easy. They persisted for a few hours and finally managed to get some water flow back, although this was not entirely back to normal, they did more than enough with the equipment they had.There work ethic was commendable working totally as a team to seek a solution to the problem, they were both courteous and extremely efficient keeping me aware of progress!In the end they listed other remedial works that needed to be done to totally rectify the problem and gave me approximate time scales when these would be done!They are a credit to your company and do nothing but portray a positive image of United utilities.Please convey my sincere thanks

Nominated By: Jason Whitelaw

Nominee: David Marrone

David went above and beyond with his assistance for the William Hill photographic staff access passes.David had a huge task of editing our staff photographs and in putting staff data. All of which was exceptionally completed.David has been a great person to work with. I look forward to working with him in the future. He is always friendly and positive. The task set really does deserve a great big "WOW!"Many thanks David.Rachel LewisWilliam Hill Australia

Nominated By: Rachel Lewis

Nominee: Andy Burke, Darren Keenan

I had a problem with my drains being blocked, this was about the third time it's happened and the second time I've had united utilities out to the problem. The two gentlemen, Andy Burke and Darren Keenan, came out to have a look at the problem. They rang beforehand to say they were on their way. When they arrived they were very courteous and polite. They explained exactly what they were doing and conducted a very thorough investigation. I was extremely pleased with the service I received from these two gentlemen and would be more than happy to recommend your company. These two are a credit to your company. Many thanksIan Sibbit

Nominated By: Ian Sibbit

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