Our performance

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We measure ourselves against a range of key performance indicators to ensure we know we’re delivering the best quality services possible to our customers.

Current performance

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Tenant satisfaction

Tenant satisfaction performance is based on a quarterly survey of over 200 residents. It assesses our residents’ satisfaction with a range of our services, including general needs and supported housing.

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Current arrears

In general, if the percentage is coming down, we are collecting all the rent due for the last month plus some of the arrears. If it is going up, then we haven’t collected all of the rent due last month.

Days to relet

Our target time includes time to advertise empty homes, carry out viewings and sign-ups and bring our properties up to a standard. The figure shows the average number of days it takes to relet our properties.

Resident Scrutiny Panel reports

The Independent Resident Scrutiny Panel is a group of tenants and leaseholders looking at Family Mosaic’s services from a resident perspective. These are the reports that the Panel has published so far.

Improving health, wealth and wellbeing through housing

Improving health, wealth and wellbeing through housing

Improving health, wealth and wellbeing through housing