Part of our drive to deliver a quality service involves regular consultation with our tenants to find out where we can improve.

We get feedback from our tenants in a range of ways, such as:

• Customer Panel - Consisting of over 800 members, the Customer Panel provides essential feedback on a range of our service issues from access to services. We carry our regular surveys and focus groups with panel members.
• You say, we do - Our Customer Panel members receive our quarterly Spotlight magazine, which provides a regular update on how  we plan to address the service issues raised.
• Tenant Question Time - This regional event provides tenants with a unique opportunity to quiz Board members (both tenant and non-tenant), our CEO and other senior staff on issues affecting residents' homes and commmunities. For more information about Tenant Consultation and Feedback, contact Helen Coleman on 0207 089 1014 or email helen.coleman@familymosaic.co.uk
• Resident Associations - we actively encourage residents to get involved with their local resident association as they provide a good way of driving improvements on a local level.

For more information visit our Getting Involved page