Latest tweets

  • Family Mosaic @familymosaic
    We will provide an update when our phone lines are back up and running. Thank you. 2/2
  • Family Mosaic @familymosaic
    The Customer Care Line are currently experiencing issues with their phone lines. Apologies for any inconvenience this may cause. 1 of 2

Guides and handbooks

Customer Handbooks


Residents' Handbook

Leaseholder Handbook


Resident Guides

Customer Service Standards

Cyclical Decorations Standards

Empty Homes Recharges Guide

Estates & Property Standards

Fixed Term Tenancies

Guide to Rehousing

Leasehold Services Standards

Local Offer

Moving out

Moving Out &
Moving On

Rent Arrears

Support Service

Subletting - Leaseholders

Subletting - Tenants

Tenancy Management Service Standards 

Tenancy Succession

Tenancy Sustainment Service


Transfer Standards

Under Occupation Scheme

When A Family Mosaic Tenant Dies

Anti-social Behaviour

Anti-social Behaviour Standards

A Guide to Mediation

A Guide to Monitoring Noise Equipment

A Guide to Noise Nuisance

Domestic abuse    

Domestic Abuse

Hate Crime


Getting Involved


Boot Camp

Community Champions

Get Connected


Welfare Rights Service

Youth Academy