Training courses

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Our training programmes offer tailor-made courses to improve the health and wellbeing of our residents.

We offer an extensive range of training opportunities to help you develop your skills in a variety of areas and improve your employment potential as well as your life skills.

Our courses include a range of holistic, personal and professional development workshops, including accredited courses. They provide a safe and healthy learning environment of the highest standard.

Our training programmes are free and available to Family Mosaic residents and customers.

So, if you enjoy learning and working as part of a team, join one of our training courses today.

Eligibility criteria

Our training courses are available to Family Mosaic residents and customers who are:

  • 16 years of age or over
  • living in areas where we are working in partnership
  • willing to engage with us

Apply today

Please contact the Customer Training Team to discuss your eligibility and book an appointment.

Tel: 020 7089 1252
Email: customertraining@familymosaic.co.uk

Up and coming training courses

Here are the latest training courses from Family Mosaic.

  • Customer Service Level 2 Certificate

    26/04/2017 @ 10:00 am - 4:00 pm
    Albion House, 20 Queen Elizabeth Street, SE1 2RJ

    Customer Service Level 2 Certificate

    This course will help you to develop your customer service skills which are vital for employment sectors where you are engaging face to face with the public. This course would be especially useful for anyone thinking of embarking on a career in retail and results in an accredited qualification recognised by employers. Subject matter includes:

    * Introduction to internal and external customers
    * Awareness of customer needs
    * Keeping customers happy
    * Customer relationships and problem solving
    * Managing the angry customer
    * Improving communication skill

  • Mental Health First Aid

    28/04/2017 @ 10:00 am - 3:00 pm
    Pembroke House, Northlands Pavement, Pitsea, Essex, SS13 3DU

    Mental Health First Aid

    This one day course will give you an insight into mental health, learning coping mechanisms to take away with you. Mental health first aid is the help provided to a person developing a mental illness or in a mental health crisis outside of a formal mental health care setting.
    This will help you to recognise when professional treatment is needed and how to help resolve the crisis people go through.
    Will go through the Equality act and support plans to put into place as and when is needed.
    This course is also helpful for those who interact with people with mental health issues ie at home, at work or leisure and need tools to handle crisis or ongoing problems.

  • Arts & Crafts Professional Card Making

    02/05/2017 @ 10:00 am - 2:30 pm
    Pembroke House, Northlands Pavement, Pitsea, Essex, SS13 3DU

    Arts & crafts professional card making

    This course we will be creating birthday cards, each of you will make up to 4 cards for either family or friends, we will be using different types of patterned or plain card, cut outs of different designs, using wooden lettering to create words.
    There will be a range of paints, glitter glues, stickers, stamps and much more.

  • Basic Employability Skills

    09/05/2017 @ 10:00 am - 2:00 pm
    Pembroke House, Northlands Pavement, Pitsea Essex, SS13 3DU

  • Healthy Living and Eating

    10/05/2017 @ 10:00 am - 4:00 pm
    Albion House, 20 Queen Elizabeth Street, SE1 2RJ

    Healthy Living and Eating

    Shake things up for Spring! Motivation and inspiration to start improving your health and well-being, this session explores healthy nutrition and simple exercise techniques. A healthy lifestyle can increase your energy levels, improve your well-being and make you feel more positive. Subject matter includes:

    * Negative, unhealthy eating habits and how to change them
    * Simple exercise techniques than are easy to master
    * The benefit of a healthy lifestyle
    * A 5 step plan to a healthier life

  • Coaching Session day 1

    16/05/2017 @ 10:00 am - 1:00 pm
    Pembroke House, Northlands Pavement, Pitsea, Essex, SS13 3DU

    Coaching session day 1

    This one day course is to motivate and inspire you to make a positive difference in their life. Unlock full potential in order to drive yourself forward.
    You will learn:

    * How to understand what coaching means
    * Have awareness of the benefits of coaching
    * Feel positive and energised to take action
    * Map out a personal goal/aim/aspiration
    * Have at least 3 action points to move on with relating to a personal goal.
    * Enhance their self-belief in order to achieve
    * You can attend both sessions or just one session both days will be different.

  • Positive Thinking

    24/05/2017 @ 10:00 am - 4:00 pm
    Albion House, 20 Queen Elizabeth Street, SE1 2RJ

    Positive Thinking

    This course explores techniques to improve self-motivation and confidence and how to recognise and overcome negative thought patterns and self-limiting beliefs. It also covers how to use self-awareness and self-control to manage emotions and develop the ability to speak confidently and professionally in challenging situations such as interviews. The course includes:

    * Self-perception and other's perceptions of you
    * Dismantling negative thinking and habit patterns
    * Developing self-awareness, self-control and self confidence
    * Improving interpersonal skills and emotional intelligence
    * How to communicate confidently using positive language

  • Courses leading to Employment with Learn Direct

    24/05/2017 @ 11:00 am - 2:00 pm
    Pembroke House, Northlands Pavement, Pitsea, Essex, SS13 3DU

    Courses leading onto Employment with Learn Direct

    The customer training team are in partnership with a company called Learn Direct who offer courses over 3, 5 & 10 days, and once the course is complete you can be offered a job interview with different companies, or if you just want to learn new skills and gain qualifications in a field you are interested in, there are various courses to choose from. Gary from Learn direct will be visiting to give a talk and go through all the different opportunities Learn Direct can offer.

  • Confidence, self awareness & Assertiveness

    06/06/2017 @ 10:00 am - 2:30 pm
    Pembroke House, Northlands Pavement, Pitsea, Essex, SS13 3DU

    Confidence, self-awareness & assertiveness

    This workshop will help boost confidence and self-belief by sharing tools and techniques. Be clear about what confidence means to each individual, develop self-control and the handling of nerves or anxiety.

    You will learn:

    * How to demonstrate and connect with string feelings of confidence
    * Be aware of the importance of effective communication
    * Handle challenging situations in an empathetic, professional and positive manner
    * Develop public speaking confidence
    * Defining your own personal confidence goal
    * You will leave with an action plan that highlights their 1st, 2nd and 3rd action points to move forward with

  • Style Yourself Confident

    07/06/2017 @ 10:00 am - 3:00 pm
    Albion House, 20 Queen Elizabeth Street, SE1 2RJ

    Style Yourself Confident

    This course focusses on the relationship between feeling happy with your appearance and how that can improve your overall confidence and the way people perceive you. It explores how to celebrate your uniqueness and dismantle negative ideas about appearance based on the unrealistic/unattainable images we are bombarded with in the media. It also covers styling and grooming advice. Subject matter includes:

    * Exploring body image and how it impacts on our overall confidence
    * Sharing tools and techniques to improve confidence in appearance
    * Discussing posture, body shapes and styling
    * Dressing and grooming appropriately for interviews or work
    * Tips on how to dress well on a budget

  • Coaching session day 2

    13/06/2017 @ 10:00 am - 1:00 pm
    Pembroke House, Northlands Pavement, Pitsea, Essex, SS13 3DU

    Coaching session day 2

    This course will motivate and inspire delegates to make a positive difference in their life, release limiting beliefs and power forward in order to achieve.
    You will learn:
    * How to understand what coaching means
    * have awareness of the benefits of coaching
    * have stepping stones towards success in an area of their life they wish to work on
    * Feel empowered to take the first step towards a personal goal/aim aspiration.
    * Have a least 3 action points to move on with relating to a personal goal
    * Boost confidence and self-belief

  • Prepare for Work Level 1 Certificate

    13/06/2017 @ 10:00 am - 4:00 pm
    Albion House, 20 Queen Elizabeth Street, SE1 2RJ

    Prepare for Work Level 1 Certificate

    An employability skills qualification that is designed to support individuals to successfully gain a job in their chosen field. This course aims to develop the skills needed for finding employment and maintaining it. Content includes:

    * Being able to recognise and communicate personal skills and qualities needed for work
    * Knowing how to find out about a range of job roles
    * Understanding the need to develop your skills and how to do this
    * Awareness of the information required by potential employers

  • Arts & Crafts Candle making

    21/06/2017 @ 10:00 am - 2:30 pm
    Pembroke House, Northlands pavement, Pitsea, Essex, SS13 3DU

    Arts & Crafts candle making
    This one day course is designed to bring out your creative side while working as part of a team and sharing ideas with others, we will be creating candles.
    You will learn:
    * the art of candle making and candle wicks
    * How to make different shapes and sizes
    * How to create different colours when making candles with coloured wax
    * How to use shaping sticks

  • Putting on a Community Event

    27/06/2017 @ 10:00 am - 3:00 pm
    Albion House, 20 Queen Elizabeth Street, SE1 2RJ

    Putting on a Community Event

    Would you like to bring your neighbours together and help to build a community that cares and looks out for each other? We can help you achieve this. Run by our Community Development team, this new one day interactive course will give you the basic skills you need to run a successful community event and help you to develop an Action Plan to get you started. This course will cover:

    * How to decide on the best type of event
    * How to raise funds and get donations
    * How to encourage people to attend
    * How to manage the event and assess any risks

  • Intro to Youth Work

    29/06/2017 @ 10:00 am - 3:00 pm
    Albion House, 20 Queen Elizabeth Street, SE1 2RJ

    Intro to Youth Work

    Find out if Youth Work is the career for you with this one day course run by an experienced Youth Work professional. The course will cover:

    * Information and insight in to various types of youth work
    * Role of the Youth Worker
    * Building relationships with young people
    * Health and Safety
    * Child protection
    * Equal Opportunities and Youth Work

  • Arts & Crafts Quilling

    30/06/2017 @ 10:00 am - 2:30 pm
    Pembroke House, Northlands Pavement, Pitsea, Essex, SS13 3DU

    Arts & Crafts Quilling

    This one day is packed full of creative new ideas for Quilling, features both traditional quilling and fringed flower techniques

    You will learn:

    * How the ancient art of quilling has been practiced by many people and the basic skills are easily mastered
    * There will be a selection of designs and decorative items for you to use to make a creation
    * How to use quilling papers and tools, how to use wooden frames, picture mounts, polystyrene, greeting cards, photo mounts, adhesive and glue sticks

Improving health, wealth and wellbeing through housing

Improving health, wealth and wellbeing through housing

Improving health, wealth and wellbeing through housing