To equip participants with accredited employment skills that are directly related to a range of industries from retail and sales to travel & tourism. This course is suitable for those that wish to work with customers in any capacity.

By the end of this session you will be able to:

• State the role of interpersonal skills as customer service tools
• Demonstrate understanding of the concept of customer service and its impact in business
• Identify the process of dealing with an angry customer
• Explain the role of Health and Safety in Customer Service