Equality, Diversity and Inclusion

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Family Mosaic is committed to the promotion of equality in all the services that we provide.

Alongside that, we understand and value the diversity of both our customers and our staff. Promoting equality, diversity and inclusion successfully is a core part of the work that we do, and is vital to ensuring that the delivery of our services is good, and that our staff see us as an employer for whom they want to work.

Family Mosaic believes that good practices around EDI are at the heart of a fair and equal society. We will support the diversity of all our customers and staff, and treat them all equally and fairly. We will tolerate no discrimination or harassment by either ourselves or others, particularly when it is based upon ethnicity, age, gender, sexuality, disability, religious belief or faith (including a lack of belief or faith), gender reassignment, marriage or civil partnerships, and pregnancy or maternity.

The Equality Act

On 1st October 2010, a piece of legislation called the Equality Act 2010 came into law. The Act brought together (and replaced) much of the previous legislation around equality issues such as race, sexuality, equality and disability, making the law easier to understand and strengthening protection in some situations. It is now the single most important piece of legislation around equality, protecting people legally from discrimination in the workplace and in wider society, and setting out the different ways in which it’s unlawful to treat someone.

Family Mosaic’s response to the Equality Act

Following the entry of the Equality Act 2010 into law, Family Mosaic established an EDI Forum, comprising one representative from each of the different parts of the organisation. The Forum then held a comprehensive review of our work around equality and diversity. This resulted in the creation of a Family Mosaic Single Equality Scheme (SES) and a three-year Action Plan (2013 to 2016) detailing what we are / will be doing to ensure that EDI remains at the heart of the organisation, and to eradicate discrimination and harassment. Customers, staff members, our Management Team and our Board all provided input into the documents, which can be accessed via the link at the side of this page.

The EDI Forum continues to meet every two months, helping to keep EDI issues at the centre of the organisation’s thinking.

Our partners

To help promote EDI throughout Family Mosaic, and to demonstrate our commitment to it, we have worked alongside a number of other organisations.

Since 2012, we have worked with the National Centre for Diversity to achieve their ‘Investors in Diversity’ (Stage 2) accreditation, and all the work that is accessible here has been done in partnership with them.

Family Mosaic is also accredited with the ‘Two Ticks: Positive About Disability’ symbol.

We are also a Stonewall Diversity Champion and an accredited ‘Investors in People’ employer.

Equality, Diversity and Inclusion documents

Equality Act 2010

Fact Sheet – This is a useful four-page fact sheet around the Equality Act 2010 issued by the Government Equalities Office, explaining its origins and its main points.

Key FM and IT Documents

Single Equality Scheme (SES)Single Equality Scheme (SES) is the more up-to-date term for what would previously have been called an Equality Strategy.

The Family Mosaic SES brings together, in one place, everything to with the subject of equality, diversity and inclusion within the organisation: our commitment to the work of EDI, our past achievements, the roles and responsibilities of our employees, and the future actions we have identified as important.

Policy Statement – This short Policy Statement is intended to supplement our Single Equality Scheme by identifying ten key areas of the business in which we feel our commitment to equality, diversity and inclusion needs further comment: Access and Customer Care, Lettings, Housing Services, Customer Participation, ASB, Procurement, Governance, Staffing and Employment, Development and Regeneration, and Buying a Home.

Other useful documents

The Nine Protected Characteristics – A one-page poster explaining the nine Protected Characteristics (as defined by the Equality Act 2010).

Questions Questions – This short, four-page guide explains why we at Family Mosaic sometimes need to ask questions about diversity when we work with our tenants, leaseholders and clients.

Ethnic Background of Shared Ownership Sales 2013-14 – In accordance with both good practice around EDI and our commitment as an ‘Investors in Diversity’ organisation, Family Mosaic undertakes periodic EDI analysis of our business activities. This excellent analysis report from the Sales & Marketing Team in our Property Services directorate shows a breakdown of Family Mosaic’s shared ownership sales for the 2013-14 year according to buyers’ ethnicity. The data is shown subdivided by London borough and the scheme in question.

More information

Useful information can also be found at:

Contact us

If you have any questions related to EDI, need guidance or want to discuss any issues in confidence, please feel free to email EqualityandDiversity@familymosaic.co.uk.

Improving health, wealth and wellbeing through housing

Improving health, wealth and wellbeing through housing

Improving health, wealth and wellbeing through housing