Legal and accessibility
Family Mosaic website disclaimer and terms & conditions
Please read the following information carefully.
"This site", "our site" = http://www.familymosaic.co.uk"We", "us", "our" = Family Mosaic"Content" = Text, documents, pages, images
To help Family Mosaic provide effective housing services, we have to obtain, process and store personal information about our applicants, tenants and suppliers. We may also store information submitted via this site from other parties and individuals.
There are different ways that we collect information.
You may provide personal information to us when communicating with us.You may communicate with us when making or responding to a housing application, when dealing with your tenancy, when requesting repairs on your property, when making other contact in relation to yourself or your tenancy or when a member of our staff have initiated a contact with yourself in relation to yourself, your tenancy or for any other reason.Whenever you communicate with us we may need to obtain personal details about you to enable us to perform any actions that may be required as a result of the contact. We may also confirm who you are by asking you to tell us some of your personal details, for example your date of birth.We may also obtain your personal details from organisations you have dealt with, such as referral agencies/councils and past landlords.
We will only request personal information that is appropriate for our business functions, and you may refuse to provide information if you think any requests are inappropriate. Please note that we may not be able to carry out Family Mosaic work for you if you refuse to provide information that stops us doing so.
How we collect information you provide via our website
Data and information provided by you via our website will be held securely on our web server or the web server provided by our website hosting company. We do this to provide a backup of the information you provide so that it may be referred to in future should you have any queries about this.
Certain data-collecting functionality on our website, such as online contact forms, may be hosted by third party software vendors and therefore the data transmitted in this way may be stored by the vendor as part of our agreement with them to provide the software. We will always ensure that any arrangements we have with third party software vendors confirms their agreement to hold any information collected securely on our behalf and will not be shared with any other party other than ourselves for the purposes for which you provided the data.
How do we use your personal information?
The purposes for which we process your personal details are to allow us to assess housing applications; to manage your tenancy; to conduct surveys and statistics on tenant profiles in order to improve services; to conduct surveys and statistics when requested by the Housing Corporation and other Housing Corporation of Government appointed agencies; to provide you with information about Family Mosaic or housing in general that may be of interest to you; and to enable us to comply with our legal and regulatory obligations.
Who may we disclose your personal details to?
We may have to provide information to the Housing Corporation.
We may be required by law to disclose your personal details in order to comply with applicable laws and lawful Government requests; this could include disclosing personal details to housing benefit offices.
Storing your personal information
We are committed to protecting your personal details. We have measures to ensure restricted staff access.
Ensuring the accuracy of your personal information
We are committed to keeping your personal details accurate. Please inform staff of any changes needed to update your personal details. We may require the amendment to be notified to us in writing and for documentation to be provided depending on the nature of the request.
You may ask to have access to your personal details. Please put your request in writing. An administration fee is payable. We would need to confirm your identity before providing you with access.
This site should work well with all major internet browsers and we have provided commands at the bottom right of the page to increase or decrease text size. If you need help with adjusting your browser to suit your own particular needs, click here (links to BBC)
We are committed to ensuring everyone can access all the information on our site taking into account users who are visually impaired or have difficulty using a mouse. It is fully compatible with popular screen reading software and can be navigated using just a keyboard.
Access keys are shortcuts to provide quick and easy access to common pages without the need for a mouse. These have been included to assist visitors with disabilities to easily navigate around the web site.
How to use access keys
PC/Windows: press ''alt + access key number'' to highlight the link, then ''enter'' to go to the corresponding page.
Macintosh: press ''control + access key number'' to highlight the link, then ''return'' to go to the corresponding page.
These are the access keys used throughout the site:
S – Skip to content