Contact us

IMPORTANT UPDATE (March 2014) - Repairs enquiries

We have increased the number of staff available to take your call within the Customer Care Line and call waiting times have improved considerably. If you want to call us about an existing repair, please ensure you have the original CCL reference number given to you when you reported it. This will allow us to deal with your query more quickly.

Here are a few tips for contacting us:

  • Please avoid ringing on a Monday or first thing in the morning
  • We are open Saturdays 09:00 – 13:00

About your home

To report a repair:

To pay your rent, or for any other questions about your home:

Old Oak Housing and Charlton Triangle Homes residents

For Old Oak call 020 8743 5486 or visit

For Charlton Triangle calll 020 8319 8870 or visit

About care and support

Click here to find contact details of your nearest care and support office

To buy a home

To find out how you can buy a home, call us on 020 7089 1315

For media enquiries

To speak to our press office, call us on 020 7089 1046

For all other enquiries

Please contact our head office on 020 7089 1000

Insurance enquiries

If you are a third party solicitor enquiring about our insurance policy details and Portal ID:

  • For EL, our insurer is Zurich Municipal, policy number: JHA-225155-0013, Portal ID: C00108
  • For PL, our insurer is Zurich Municipal, policy number: JHA-225155-0013, Portal ID: C00108
  • Defendant only CNFs must be sent to

Our offices

Albion House: 020 7089 1000

Family Mosaic Head Office

Albion House
20 Queen Elizabeth Street
London SE1 2RJ
T: 020 7089 1000
Opening times: 9.00-17.30

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Arcola Street: 020 7089 1000

Our East London office

Arcola Street
9-13 Arcola Street
E8 2DJ
T: 020 7089 1000
Opening times: 9.00-17.30

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Essex offices

Main offices for both North and South Essex

Essex - South (Pitsea)

Pembroke House
11 Northlands Pavement
Essex SS13 3DU
T: 01268 498500
Opening times: 9.00-17.30

Essex - North (Colchester)

Rowan House
33 Sheepen Road
Essex CO3 3WG
T: 01206 773000
Opening times: 9.00-17.30

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Braintree: 01376538419


Trafalgar House
St Michaels Lane
Essex CM7 1EY
T: 01376538419
Opening times: 9.00-17.30

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In Touch Support offices

Main offices in the South East and South West of England

In Touch have several main offices which are listed below. For full contact details of all our In Touch offices please visit our In Touch Support website

Brighton, Sussex (Head Office):

Frederick House, 42 Frederick Place, Brighton, BN1 4EA
T: 01273 468 010
Opening times: 9.00-17.30

Basingstoke, North & North East Hampshire office

Family Mosaic, 1st Floor, Ringway House, Bell Road, Basingstoke, RG24 8FB
T: 01256 371200/371197
Open hours 9.00 – 17.00

Southampton, Hampshire

47-57 High Street,
West End,
SO30 3DQ
T: 02380 659880

Medway, Kent
Suite 3, Empire House, Sunderland Quay, Medway City Estate, Strood, Rochester, Kent, ME2 4HN
T: 0845 601 5471

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Charlton Triangle Homes: 020 8319 8870

Our subsidiary in Charlton, South London

Charlton Triangle Homes

9-10 Cedar Court
Cherry Orchard Estate
London SE7 7EH
T: 020 8319 8870
F: 020 8319 8876
Opening times: 9.00-17.30

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Old Oak Housing Association: 020 8743 5486

Our subsidiary in Acton, West London

Old Oak Housing Association

Old Oak House
43-45 Erconwald Street
London W12 0BP
T: 020 8743 5486
F: 020 8740 3899
Opening times: 9.00-17.30

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