Contact us

An update from the Customer Care Line

The Customer Care Line has recently taken on new members of staff who are all now fully trained to handle your repair calls. This will enable us to answer a larger amount of calls and will also help reduce the call waiting times. We also aim to hold further assessment days to ensure that we continue to be fully staffed at all times.

We would also like to take this opportunity to thank you for your continued patience and reassure you that our service will continue to improve.

If you are a leaseholder, please contact us through our new line for leaseholder enquiries on 0300 123 2209. Alternatively, you can email us at CCLhomeownership@familymosaic.co.uk.

Christmas holidays

Please note that the Customer Care Line will close at 4.00 pm on Christmas Eve and New Years Eve.

About your home

To report a repair:

If possible, please avoid ringing on a Monday, the day following a bank holiday or first thing in the morning unless you have an emergency repair to report. Please remember that we are also open Saturdays 09:00 – 13:00. When call volumes are high, there is also a facility whereby you can leave your surname and postcode and we will call you back.

To pay your rent, or for any other questions about your home:

About care and support

Click here to find contact details of your nearest care and support office

Old Oak Housing and Charlton Triangle Homes residents

For Old Oak Housing, please call 020 8743 5486 or visit www.oldoakhousing.co.uk

For Charlton Triangle Homes, please calll 020 8319 8870 or visit www.charltontriangle.org.uk

To buy a home

To find out how you can buy a home, call us on 020 7089 1315

For leaseholder enquiries

If you are a leaseholder and would like to discuss any issues regarding your lease, please call us on 0300 123 2209 or email us at CCLhomeownership@familymosaic.co.uk

For media enquiries

To speak to our press office, call us on 020 7089 1046

Insurance enquiries

If you are a third party solicitor enquiring about our insurance policy details and Portal ID:

  • For EL, our insurer is Zurich Municipal, policy number: JHA-225155-0013, Portal ID: C00108
  • For PL, our insurer is Zurich Municipal, policy number: JHA-225155-0013, Portal ID: C00108
  • Defendant only CNFs must be sent to insuranceteam@familymosaic.co.uk

For website enquiries

Please email us at digital.editor@familymosaic.co.uk

For all other enquiries

Please contact our head office on 020 7089 1000

Our offices

Albion House: 020 7089 1000

Family Mosaic Head Office

Albion House
20 Queen Elizabeth Street
London SE1 2RJ

T: 020 7089 1000

Opening times: 9.00-17.30


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Arcola Street: 020 7089 1000

Our East London office

Arcola Street
9-13 Arcola Street
London
E8 2DJ

T: 020 7089 1000

Opening times: 9.00-17.30



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Essex offices

Our main offices in North and South Essex

Essex - South (Pitsea)

Pembroke House
Northlands Pavement
Pitsea
Essex SS13 3DU

T: 01268 498 500

Opening times: 9.00-17.30

Essex - North (Colchester)

Rowan House
33 Sheepen Road
Colchester
Essex CO3 3WG

T: 01206 773 000

Opening times: 9.00-17.30

Essex - North (Braintree)

Trafalgar House
St Michaels Lane
Braintree
Essex CM7 1EY

T: 01376 538 419

Opening times: 9.00-17.30

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South East & South West England

Our main offices in the South East and South West of England

We have several main offices in the South East and South West England which are listed below. For full contact details of all our offices in the region, please visit our www.familymosaiccareandsupport.co.uk.

Brighton, Sussex (Head Office):

Frederick House
42 Frederick Place
Brighton
BN1 4EA

T: 01273 468 010

Opening times: 9.00-17.30

Basingstoke, North & North East
Hampshire office:

1st Floor
Ringway House
Bell Road
Basingstoke
RG24 8FB

T: 01256 371 200/371 197

Opening times: 9.00–17.00


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Southampton, Hampshire office:

Brookside Centre
Auckland Road
Millbrook
Southampton
Hampshire
SO15 0SD

T: 02380 659 642

Opening times: 9.00-17.30

Medway, Kent office:

Suite 3
Empire House
Sunderland Quay
Medway City Estate
Strood
Rochester
Kent
ME2 4HN

T: 0845 601 5471

Opening times: 9.00-17.30


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St Leonards office:

Ocean House
87 – 89 London Road
St Leonards-on-sea
East Sussex
TN37 6DH

T: 01424 839 600

Opening times: 7.00-22.00

 

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Charlton Triangle Homes: 020 8319 8870

Our subsidiary in Charlton, South London

Charlton Triangle Homes
9-10 Cedar Court
Fairlawn
Cherry Orchard Estate
London SE7 7EH

T: 020 8319 8870
F: 020 8319 8876

Opening times: 9.00-17.30



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Old Oak Housing Association: 020 8743 5486

Our subsidiary in Acton, West London

Old Oak Housing Association
Old Oak House
43-45 Erconwald Street
London W12 0BP

T: 020 8743 5486
F: 020 8740 3899

Opening times: 9.00-17.30



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