Care and support services
We provide care and support to over 8,000 people in London, Essex and the Southeast, to help them live more independently.
People like Lisa, who has learning difficulties and wants to live a more independent life. People like Tony, who wants to relearn the skills he lost as a result of the brain injuries he sustained in a motorbike accident. People like Amanda, who wants a few hours of support every week so she can continue living in her home. Every day they put their trust in us.
We treat every person as an individual, creating a support plan just for them, so that they live more independently, with more dignity, more choice and more control. Our personalised approach enables people to choose their own package of care: it’s been particularly appealing for younger people. And our initiative to help care and support customers get into work has been recognised nationally - and resulted in some of them finding work with us.
We working hard to manage the impact of recent cuts to funding, without it affecting the quality of our service. In July 2011, In Touch became part of Family Mosaic, bringing experience and expertise in aids and home adaptations that enable people remain independent at home.
So if you need support, or if you’re looking for support for someone you care for, or if you’re a commissioner looking for a care and support provider, contact us: we can tailor a service that’s right for you.
What you can expect from us
Our philosophy of care is straightforward: we don’t believe that anything, or anyone, is too complex. To put it another way,
- we will provide excellent customer service
- we will provide well trained, fully vetted staff
- we will prioritise safeguarding
- we will be professional
- we will respect diversity and confidentiality
- we will be there when we say we will
- we will give choice and control to our customers by personalising their care.
Download our Care & Support brochure
Frequently asked questions
We provide care and support in a variety of areas. Please call one of our local offices to find out more.
We have care services in London, Hampshire and Essex. You can either refer yourself, or be referred to us via social services. It will depend on your circumstances. Contact your local office to find out more >
This will depend on your circumstances. We can support you whether you are in receipt of welfare benefits, or not.
We have various specialist services for people with learning disabilities. Check what’s available at your local office >
Our Safe and Well at Home services in Sussex, Hampshire and Kent offer a range of different support to help you adapt your home. Find out more >