Support referrals

We provide a range of support services to enable people to live independently in the in the community and assist those in need of a home to look at their housing options.

Essex Floating Support Service

Information and referral guidance for our floating support service in Essex.

The areas we cover

Essex: Basildon, Castle Point, Rochford & Rayleigh, Brentwood, Epping, Harlow and Uttlesford.

Southend on Sea (Essex): The Borough of Southend including Westcliff, Leigh, Chalkwell, Shoeburyness, Southchurch, etc.

Havering: all districts in the London Borough of Havering.

Thurrock: all districts in the Borough of Thurrock.

How to contact us

Phone numbers:

Essex Floating Support - 0800 288 8883
Havering - 01708 776 770
Thurrock - 01268 498542

Fax: 01268 498 501



Essex Floating Support Service Coordinator
Family Mosaic
Pembroke House
Northlands Pavement
Essex SS13 3DU

Text: 88020 with FMSUPPORT (space) then type your message.

The referral procedure

Read the referral application process >

Download and complete our referral form >

Please return the completed form to the address above or by fax on 01268 498 501.

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Haringey Families Support Service

Information and referral guidance for our housing related support service in Tottenham.

This service is funded by Haringey Council and is a housing related support service to sustain and improve the life chances of Haringey residents.

The service is for families, teenage parents and offers a mediation service to young people experiencing problems at home.

Support is provided for up to 6 months. Referrals can be made directly to the service using the referral form below.

The service is based in Tottenham with an office in the Northumberland Park Resource Centre. It offers a visiting support service that covers the whole of Haringey.

Further information

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Hammersmith and Fulham Multi-Disciplinary Floating Support

Information and referral guidance for our multi-disciplinary floating support service in Hammersmith & Fulham.

We offer floating support to people aged 16-54 in the London Borough of Hammersmith & Fulham. Applicants can be in any housing tenure and support is offered for up to 2 years.

You can find more information about our floating support services in West London at


To make a referral, please complete the referral form and return it to the borough’s Referral Gateway at

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Greenwich Young People Floating Support

Information and referral guidance for our young people floating support service in Greenwich.

We offer Floating Support to young people aged 16-24 living in the Royal Borough of Greenwich. Referrals are via the borough’s youth service at The Point.

For more information, please contact The Point on 020 8921 8224, or visit 47 Woolwich New Road, Woolwich SE18 6EW.

The Point is open Monday – Friday 9am-5pm.

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Shoreditch Targeted Preventative Support Service

Information and referral guidance for our Targeted Preventative Support Service in Shoreditch.

Family Mosaic works in partnership with London Borough of Hackney to provide targeted preventative support services (floating support) to residents of the Shoreditch area of Hackney.

This is a short term service to help promote independence, health and wellbeing, and provide the support which enables people to continue to live safely in their own homes in the community. This can be helping people deal with difficult housing problems and managing a tenancy. The service aims to help people to become more independent through support.


To make a referral, please complete the form and return it to our colleagues at Outward Housing who manage all referrals.

Please note that the borough also provide support to residents in the rest of the borough, as well as a health and wellbeing service and a volunteering and befriending service. All of these services can be accessed via the same referral form

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Southend access point referrals

Information and referral guidance for our Southend access point service.

We work in partnership with Southend-On-Sea council to provide a single access point for a range of supporting people-funded services.

We receive referrals for floating support as well as carrying out all floating support assessments and any crisis work required.

To make a referral to access point Floating Support, please complete this form.

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Information and referral guidance for our Southen-on Sea service.

Who we support

The service has an “open access” approach, which means anybody who has a connection to Southend and has a housing support need can apply. We take direct referrals, referrals from family or friends and referrals from statutory, community and voluntary services. We operate a priority based waiting list to manage demand at peak times.

We are committed to meeting the housing support needs of a wide spectrum of people across the local communities we work in including people with more complex and challenging support needs. To support this, we are committed to providing a priority response to those people who find themselves in a housing crisis.

If you are applying for support either for yourself or on behalf of someone else and either you or they are in crisis, please make that clear on your application form so we can respond accordingly.

For more information about this service, please download our service leaflet.

How to contact us

Phone: 0800 288 8883

Fax: 01702 461565



Access Co-ordinator
Family Mosaic
13 Clarence Road
Southend on Sea

You can also find further information on the Southend-on-Sea Supporting People web site.

How to apply

To apply yourself, or to make an application on behalf of someone else, you can either:

Southend-on-Sea Floating Support Service
Family Mosaic
13 Clarence Road
Southend on Sea

You will receive a response within 24 hours of your contact being received.

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Sutton Floating Support Service

Information and referral guidance for our Sutton floating support service.

Our floating support service in Sutton is a specialist housing related support service. We are a visiting service offering support with a wide range of needs.

We work with people living in social housing as well as temporary and privately rented accommodation. We can provide support to anyone living in the borough who is 16 or older. Our service is offered for a maximum of one year.

Some of the issues we can support you with are:

  • Maintaining your tenancy and gaining independent living skills
  • Improving your emotional wellbeing and/or physical health
  • Improving your money and budgeting skills
  • Improving your social skills
  • Accessing community services
  • Accessing training, education and employment
  • Avoiding eviction
  • Finding a more suitable place to live

Our service operates Monday to Friday, 9.00am - 5.30pm. We also offer a Duty Line which can be reached at 0207 089 3317.

To apply for floating support, please contact the Sutton Gateway on 020 8770 5000. The Gateway Officer will take a referral for you over the phone including your contact details and information about your support needs. You referral will then be passed on to the provider best suited to support you with your needs.

Family Mosaic staff can also complete a referral form for you at one of our drop-in sessions and pass it on to the Gateway Officer. Referrals submitted this way become formal referrals once they are processed and returned to Family Mosaic.

Our drop-in sessions are available every Friday from 12.00 to 14.00 at: The Sutton Salvation Army, 45 Benhill Avenue, Sutton SM1 4DD.

Please note that your referral will be sent to the Gateway Officer who will consider your application and, if accepted, it will be returned to Family Mosaic. Until this process is complete, your referral is pending and not formally accepted by Family Mosaic. 

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Thurrock Services for Adults with Disabilities

Information and referral guidance for our support services for adults with disabilities in Thurrock.

We are a specialised service that provides both housing related and community based support for Adults with a Disability who reside within the Thurrock area.

We work in partnership with customers, carers and external agencies to develop an individual programme of support that is that is 'outcomes focused' and enables our customers to become independent.

You can find more information about our referrals procedure here. If you would like to apply for our service, please complete this form and return it to us at the address below.

To find out more information about our services, please contact us:

Telephone: 01268 498 558


Address: C/O Devon House, Daiglen Drive, South Ockendon, Essex RM15 5GJ

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