From today we have a new repairs service which enables us to provide a comprehensive and complete service to our London residents through a single provider.

The scale and scope of this operation is staggering and the investment by both Family Mosaic and Mears will give us a giant leap forward . 

We’ve used the procurement program to drive much more than just a change of supplier. From Monday  2 August , all calls are to be routed through the new dedicated number 0300 123 3456 which will provide access to both the Housing Management Customer Care Line and the new Repairs Contact Centre for all repairs, maintenance and investment. All operatives are branded Family Mosaic.

Correspondence will be in our name wherever possible. Repairs reporting will be available 24 hours a day, 365 days a year through the dedicated contact centre – there is no more out-of-hours service, instead we will provide the service whenever our residents need us to be available.

Over the coming months we’re going to continue to refine and improve the services, taking advantage of opportunities as they arise and feedback from both residents and staff.

Through the procurement activity we’ve also been able to identify the potential for significant cost savings – money we can use to improve services, develop new homes and refurbish existing ones.

Picture:

Rear

Doug Stein - Group Director Asset Management Family Mosaic

David Miles - Managing Director Mears Group 

Front 

Danny Lloyd - Procurement Advisor Family Mosaic

Mike Gammack - Partnership Director Mears 

Graham Eden - Regional Director Mears