Neighbourhood Managers are our new look Housing Officers! They have new responsibilities, new patches and are kitted out with mobile technology to provide you with a more personalised local service for you and your community.

Your feedback helped us to make the changes - so we created new, smaller, intelligent patches by looking at the needs and demands of your local areas, in terms of ASB cases, complaints, estate issues and the calls that we receive to our Customer Care Line.

You told us that you didn’t see your Housing Officer enough and they were too far stretched, so to reduce the patch size we’ve excitingly recruited 13 new Neighbourhood Managers (right).

We’re extremely excited about the year ahead, and we feel you’ll really see the benefits of having a more personal service from your Neighbourhood Manager. We’d love to hear your views. Email us at enquiries@familymosaic.co.uk