Working with us

We employ over 1,500 people, including over 1,000 care and support staff. They’re based in eight offices, from Tower Bridge to Colchester, as well as numerous support schemes across London and Essex.

We're about creating the conditions for our people to deliver our aims every day. So our internal culture emphasises the importance of providing an excellent customer service. Our investment in our staff enables them to deliver this service.

From the horse's mouth...

Watch a short video introducing Family Mosaic by existing staff. Originally designed for new starters joining the organisation, this short clip will hopefully give you a flavour of what it's like to work at Family Mosaic

Providing a local service to tenants...

We believe in providing a truly local service to our tenants, and since the launch of our Customer Care Centre, Housing Officers now spend the majority of their time out of the office and in the communities we support, providing a truly face-to-face, local and personalised service to our tenants.

What our staff say...

Here's what some of our staff have to say about their roles.

Yvonne Arrowsmith - Operations Director

With overall responsibility for Family Mosaic's services in Essex, including care & support, supported housing, general needs, shared ownership, temporary housing and key worker schemes, no two days are ever the same! It's an incredibly challenging and busy role, what with managing our 1,000 strong team, 3,500 supported housing service users and over 3,000 properties. Changes in legislation and government direction keep us on our toes and we actively encourage staff to come up with new ideas on how to improve our service as well as learning best practice from others.

We often meet people when they are at their lowest ebb and I enjoy seeing the success of our service users as they learn new skills and move on to more independent living.

The culture in our team is all about improving services and I have a great team around me committed to overcoming obsticles and providing the best possible service. The mission of Family Mosaic is about creating thriving communities and we believe the work we do helps to support this.

Onomo Metitiri - Housing Officer

I joined Family Mosaic in November 2008 as a Trainee Housing Officer and it was a very steep learning curve. During my time I have meet hundreds of tenants and dealt with everything from fly tipping to domestic violence - no 2 days are the same.

The best aspect of the job is meeting new people. As a person who likes to chat a lot I have plenty of opportunity to speak to many new people, I have a number of tenants who I see regularly and have built strong relationships with. Each tenant I meet has different needs and expectations and it can be a challenge to manage those sometimes.

I enjoy being a housing officer it gives me the opportunity to be out and about making links within my patch - it's amazing how many services are out there for our tenants to access. Being a housing officer is a very demanding job but also a very rewarding one. Visiting tenants and their families for their 6 week welcome visit it's always interesting and also gives you the opportunity to remind them of their tenancy obligations and what to expect from Family Mosaic. I'm getting quite well known on my estates the delivered of the Housing Officer Postcard has made getting to know tenants a lot easier.

Michael Sparrow - Head of Customer Engagement

I lead on two key areas in our Asset Management services - Customer Involvement & Satisfaction (Repairs & Maintenance) and Decent Homes & Cyclical Investment.

We have a major programme of improvement underway for our Repairs & Maintenance service. There is a great deal to prepare for this and over the next year we will be procuring new repairs contracts and we will be involving our tenants fully in how these are deployed.

It is the challenge of getting this right for our customers that motivates me. Getting customers involved in how we improve their services is the most enjoyable and rewarding part for me. I also have believe we have a great team of people here to take the service where we all want it to be.

Our team was restructure mid-2008, shortly after the arrival of Director for Asset Management, Doug Stein.  We know that repairs and investment to peoples' homes are amongst the most important areas to them and our team places the customer at the heart of our plans for stock investment - we are truly customer focused.

My previous career of 15 years was spent in the private sector, managing teams in call centres and other customer-led environments. 

Susannah Colgate - Communications Officer

As Communications Officer for Family Mosaic, I work with the communications manager on all PR and marketing work for the organisation.  I have particular responsibility for the newsletters we send to our residents and clients.

I like the creative side of my role and enjoy writing. We are an organisation which makes a difference to the lives of some of society’s most vulnerable whether its providing new homes or support to live more independent lives or investing in communities and that is important to me. My role is at the heart of the organisation helping to promote our mission internally and externally.

I came into this role through a secondment opportunity having been a Housing Officer for 3.5 years, I gained some communications experience in a previous job as a Play Development officer where I was responsible for promotion and event organizing as part of my role.